Regional Store Operations Supervisor

Job Overview:

The Regional Store Operations Supervisor will oversee and manage the operations of multiple

Heytea stores within a specified region, ensuring operational excellence, team development, and

brand consistency. This role focuses on both new store launches and the continuous

improvement of existing stores. The ideal candidate will have a strong background in multi-unit

management, demonstrated leadership abilities, and the drive to deliver exceptional customer

service and business outcomes. We are looking for a dynamic individual with experience in

fast-paced retail or food service environments who is adaptable to the evolving needs of our

growing brand.

Key Responsibilities:

• Store Opening and Expansion:

Collaborate with business partners to support team recruitment, onboarding, and training.

Participate in the planning and preparation of new store openings, including operational testing

and compliance checks.

Ensure smooth and timely execution of new store launches, adhering to all regulatory

requirements.

• Store Standardization and Compliance:

Conduct regular audits of stores to ensure compliance with Heytea's brand standards and local

regulatory requirements, including health, safety, and labor laws.

Provide support to stores in managing inventory and equipment, tracking stock levels, and

ensuring operational efficiency.

Guide store teams in product merchandising and presentation, conducting regular performance

assessments to ensure brand alignment.

• Store Performance Optimization:

Collaborate with store managers to track and enhance sales performance, operational efficiency,

and customer satisfaction.

Assist in implementing and overseeing employee performance reviews and professional

development plans to meet company objectives.

Monitor and elevate customer service levels, ensuring the delivery of Heytea's signature

customer experience across all stores.

• Team Development and Talent Management:

Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways.

Provide ongoing training and mentorship to store managers and team members, promoting

professional growth and operational excellence.

Facilitate leadership development programs and succession planning to ensure a pipeline of

qualified talent for future expansion.

• New Supervisor Onboarding and Development:

Support the onboarding and training of new Regional Supervisors, providing them with the tools

and knowledge needed to manage their assigned stores effectively.

Collaborate with the broader operations team to continuously improve training programs and

operational processes.

Qualifications:

• Industry and Operational Experience:

A minimum of 3 years of experience in multi-unit management, preferably in the food and

beverage industry, with expertise in store operations, sales strategies, inventory control, and

team leadership.

Proven ability to manage and optimize the operations of multiple store locations simultaneously,

driving both top-line growth and operational efficiency.

• Cross-Cultural and International Experience:

Experience working in or managing operations in international markets is preferred, with a deep

understanding of cultural diversity and the ability to adapt strategies to different regional

markets.

Strong knowledge of U.S. labor laws, health and safety regulations, and employment standards,

with experience ensuring compliance across multiple locations.

• Leadership and Problem-Solving Skills:

Exceptional problem-solving abilities, with a track record of independently addressing

operational challenges and driving business results.

Excellent communication skills, with the ability to effectively manage relationships with store

managers, team members, and business partners.

Demonstrated leadership in fostering team collaboration, motivation, and alignment with

company goals.

• Talent Development and Coaching:

Experience in talent management, including team building, coaching, and developing

high-performing store managers and staff.

Strong ability to mentor new leaders and provide guidance in operational best practices, ensuring

that teams are aligned with the company’s vision and values.

• Additional Requirements:

Proficiency in financial management, including budgeting, forecasting, and performance

monitoring.

Flexibility to travel frequently within the region (California and New York).

Ability to work in a fast-paced environment and adapt to the changing needs of a growing

business.

Equal Opportunity Statement:

Heytea is an equal opportunity employer. We celebrate diversity and are committed to creating

an inclusive environment for all employees. All qualified applicants will receive consideration for

employment without regard to race, color, religion, gender, gender identity or expression, sexual

orientation, national origin, genetics, disability, age, or veteran status, in compliance with

applicable federal, state, and local laws.