Supply Chain Specialist

Position Summary

The Supply Chain Specialist plays a critical operational role within HeyTea's supply chain function, responsible for end-to-end order fulfillment, inventory accuracy, warehouse operations oversight, and international freight coordination. This role serves as the central connector between the order team, warehouse team, and logistics partners — ensuring that franchisee orders are delivered on time, in full, and in compliance with company standards. The ideal candidate brings hands-on experience in multi-location retail or food & beverage supply chain environments and demonstrates a high degree of ownership, analytical rigor, and cross-functional communication skills.

Key Responsibilities

1. End-to-End Order Fulfillment Management

• Manage the full lifecycle of franchisee orders, from domestic order placement through warehouse picking, packing, dispatch, and inland freight delivery.
• Proactively monitor order progress and shipment timelines; identify and resolve exceptions including late deliveries, stockouts, and cargo damage in a timely manner.
• Coordinate closely with the order management team and warehouse team to ensure accurate and on-time order fulfillment for all franchisee locations.

2. Inventory Control & Accuracy

• Maintain day-to-day inventory management to ensure system records are consistently aligned with physical stock levels.
• Process and track all inventory adjustments, including write-offs, shrinkage, and system corrections, following established SOPs and approval workflows.
• Conduct routine inventory reconciliations; update and verify inventory ledgers to prevent and detect discrepancies.

3. Expiration Date & Warehouse Standards Management

• Conduct regular store and warehouse inspections with a focus on product expiration date compliance; take prompt corrective action on near-expiry and expired items to minimize waste and loss.
• Monitor and enforce warehouse housekeeping standards, including proper product placement, storage condition adherence, and operational compliance.

4. International Ocean Freight Coordination

• Oversee the full overseas container shipping process, including booking freight, coordinating cargo loading, and managing documentation for inbound international shipments.
• Upon container arrival at port, coordinate with the warehouse team to complete receiving, unloading, counting, and system entry in a timely and accurate manner.
• Follow up on all post-arrival warehouse receiving tasks to ensure seamless inbound inventory landing.

5. Cross-Functional Coordination & Issue Resolution

• Act as the primary liaison across order management, warehousing, domestic logistics, and international freight functions.
• Establish a closed-loop issue tracking and escalation process; promptly communicate exceptions and drive resolution across stakeholder teams.
• Ensure overall supply chain operations — including inventory, orders, and logistics — run efficiently and with minimal disruption.

6. Data Analysis & Operational Reporting

• Prepare and analyze regular operational reports, including order fulfillment rates and third-party logistics (3PL) cost tracking.
• Identify operational inefficiencies and exceptions from data; develop actionable improvement recommendations and support implementation in collaboration with relevant teams.

Qualifications & Requirements

• Bachelor's degree or above required; preferably in Logistics Management, Supply Chain Management, Business Administration, or a related field.
• 1–3 years of hands-on experience in supply chain, warehousing, or operations roles, ideally within multi-location retail, new retail, or food & beverage / bubble tea industry environments.
• Experience managing franchisee or store-level supply chain operations strongly preferred.
• Proficiency with mainstream ERP, WMS (Warehouse Management System), or OMS (Order Management System) platforms.
• Advanced Microsoft Excel skills, including VLOOKUP, PivotTables, and data validation functions for operational data analysis.

Core Competencies

Analytical Thinking & Data Sensitivity

• Strong ability to interpret operational data, surface inventory variances, and identify loss or discrepancy patterns before they escalate.

Coordination & Stakeholder Management

• Demonstrated ability to manage competing priorities across multiple internal teams (ordering, warehouse, logistics) and external partners.
• Skilled in navigating friction between store and warehouse stakeholders with professionalism and objectivity.

Integrity & Operational Discipline

• Holds a high standard of accuracy and accountability in inventory reporting, write-off documentation, and cycle count procedures.
• Principles-driven; does not cut corners in compliance-sensitive tasks.

Professional Attributes

Ownership Mindset

• Takes full accountability for outcomes; does not deflect issues or wait to be directed. Proactively closes loops and ensures deliverables are met.

Self-Driven & Resilient Under Pressure

• Highly self-motivated; sets personal performance standards without relying on external prompting. Remains effective and composed in high-volume, fast-paced operational environments.

Agility & Continuous Learning

• Quickly assimilates new processes, systems, and environments; continuously refines working knowledge and applies learnings to practical improvements.

Communication & Collaboration

• Strong listening and articulation skills; able to facilitate effective coordination across diverse, cross-functional teams.
• Adept at balancing the interests of multiple stakeholders in complex, dynamic operational settings.

(Remote work is permitted until November 2026 due to office renovations.)