Sandcastle - Aquatics Lead

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Aquatics Leads are responsible for the care and safety all guests and employees in the park. Leads will oversee the day-to-day operation in their assigned area as well as assist with administrative duties.

Roles & Responsibilities:

Supervisory Duties:

• Assist with the daily supervision of the Aquatics team and any other assigned departments
• Lead by example, attitude, and as a representation of Sandcastle’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Ensure lifeguard rotations are within the Ellis and Associates standards
• Ensure lifeguards are exceeding the Ellis and Associates standards
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns.
• Stay alert when assigned to swimming areas to ensure guest safety.
• Oversee daily morning checks for water attractions and waterslide testing
• Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team
• Respond to all radio calls and properly log down time on rides in Dispatch station
• Provide bathroom breaks for all team members, as needed
• Render first-aid (within scope of knowledge) to injured guests or team members
• Handle operation-related guest concerns and assist with lost children
• Escalate major guest concerns to management or maintenance team in a timely manner
• Maintain constant vigilance and proactively identify potential hazards inform Park leadership and/or maintenance team of any such situations in a timely manner
• Ensure that all Park areas are clean and free of hazards, prior to daily opening
• React in a calm and professional manner during emergency situations
• Assist with crowd control in emergency situations
• Ensure pre-opening and closing check lists are done by Aquatics team members
• Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• 1 year of previous lifeguard experience desired
• Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Sandcastle. All Lifeguard candidates will be required to obtain the Ellis Lifeguard Certification instructional handbook and pass all certification requirements. (Swim 200 yards doing front crawl or breaststroke Retrieve 10-lb brick from 11 ft of water and tread water without hands for 2 minutes)

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 16 years of age to comply with [State] Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Demonstrated ability to successfully perform all swim tests, water rescues, assists
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
• Ability to attend 4 hours of in-service training per month
• Ability to take control of emergency and intense situations while remaining calm
• Ability to manage crowd control during emergency situations
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and work well with other team members and supervisors
• Ability to work independently with minimal supervision

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In certain cases, reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the job.

• Ability to swim 200 yards using front crawl/freestyle or breaststroke
• Ability to retrieve a 10-pound brick from at least 11 feet of water
• Ability to tread water for 2 minutes without the use of hands
• Ability to stand or walk for extended periods of time
• Ability to swim, wade, and stand (sometimes in moderate currents)
• Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level
• Ability to use hands to grasp, finger, handle, or feel
• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds.
• Ability to aid and physically move guests of varying heights and weights

Working Conditions:

• Continuous exposure to outdoor aquatics environments
• Continuous exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions
• Fast-paced environment with constantly shifting priorities and challenges
• Regularly subjected to water and pool chemicals

Team member benefits:

Working at Sandcastle is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Sandcastle employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a slide operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Sandcastle and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Sandcastle . Apply today!