What are the responsibilities and job description for the Client Service Representative position at Heritage?
Job Type
Full-time
Description
Start your career with one of the nation’s fastest-growing auction houses!
At Heritage Auctions, you’ll be part of a team that brings rare collectibles to life, from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and beyond. Headquartered in Dallas with offices worldwide, we offer a collaborative, fast-paced environment where curiosity is valued, growth is fostered, and every day brings something new to discover. If you’re driven, detail-oriented, and curious about the stories behind extraordinary objects, we invite you to join our team and grow in a dynamic environment where passion for history, culture, and storytelling connects collectors and enthusiasts worldwide!
ROLE SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry. This is a hybrid position offering both onsite and remote work flexibility after 6 months.
Benefits
COMPENSATION: Commensurate with experience
What You'll Do
Requirements
WHAT WE ARE LOOKING FOR:
Experience
Full-time
Description
Start your career with one of the nation’s fastest-growing auction houses!
At Heritage Auctions, you’ll be part of a team that brings rare collectibles to life, from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and beyond. Headquartered in Dallas with offices worldwide, we offer a collaborative, fast-paced environment where curiosity is valued, growth is fostered, and every day brings something new to discover. If you’re driven, detail-oriented, and curious about the stories behind extraordinary objects, we invite you to join our team and grow in a dynamic environment where passion for history, culture, and storytelling connects collectors and enthusiasts worldwide!
ROLE SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry. This is a hybrid position offering both onsite and remote work flexibility after 6 months.
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision coverage
- Paid Time Off (PTO)
- 401(k) Savings Plan
- Onsite gym with access to a personal trainer
COMPENSATION: Commensurate with experience
What You'll Do
- Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
- Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
- Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
- Payment Processing: Process and record payments with precision and adherence to company protocols.
- Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
- Order Management: Manage client catalog orders and incoming auction bids efficiently.
- Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
- Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.
Requirements
WHAT WE ARE LOOKING FOR:
Experience
- 1 years of customer service experience in a fast-paced, client-facing role.
- Experience in email and chat-based customer communication.
- Proficiency in Microsoft Outlook and Excel is a must.
- Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
- Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
- Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
- Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
- Attention to Detail: High level of accuracy and thoroughness in all tasks.
- Language Skills: Multilingual capabilities are a plus.
- Ability to work independently in a fast-paced, high-demand environment.
- Must be able to lift up to 25 lbs. occasionally.
- Hybrid opportunities available
- Training: A six-week program from 8:00 AM – 4:30 PM will prepare you for success. After training, the schedule shifts to 8:00 AM – 5:00 PM, with extended hours (8:00 AM – 6:00 PM) on Mondays following Signature auctions twice a month.