What are the responsibilities and job description for the Business Office Manager BOM position at Heritage Skilled Care?
Position Summary:
The Business Office Manager (BOM) is responsible for managing the day-to-day financial and administrative functions of the facility, including daily management functions, resident accounts, admissions paperwork, and compliance with regulatory and corporate policies. The BOM ensures accurate financial recordkeeping, timely collections, and excellent customer service to residents and families.
Key Responsibilities:
Daily Management Functions
- Checking census daily and reporting to various teams
- Working daily tasks for open Medicaid/Private Pay cases
- Organizing mail and depositing all checks received
- Responding to RFMS cash requests and balancing the RFMS petty cash box
Resident Accounts & Admissions Paperwork:
- Meet with residents and families to review financial obligations and admission agreements.
- Explain and assist with completion of financial paperwork (e.g., Medicaid applications, payer sources).
- Monitor and manage resident trust funds in accordance with regulations.
- Ensure all financial documentation is accurate, complete, and compliant.
Office & Administrative Oversight:
- Oversee administrative assistants, reception, or clerical staff if applicable.
- Maintain organized and confidential files, records, and systems.
- Assist with daily operations, including reporting, purchasing, and supply tracking.
Compliance & Reporting:
- Ensure compliance with federal, state, and corporate policies regarding finance and resident billing.
- Support facility leadership with financial reporting, audits, and data analysis.
- Assist during surveys and respond to audit requests promptly and professionally.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Accounting, or Healthcare Administration preferred
- Minimum 2 years of experience in healthcare business office management, preferably in long-term care
- Knowledge of Medicare, Medicaid, private insurance, and long-term care billing
- Experience with EHR, billing software, and payroll systems (e.g., PointClickCare, MatrixCare, Kronos, Paycom, etc.)
- Strong organizational, time management, and communication skills
- Ability to handle sensitive financial and personal information with confidentiality
- Customer-service oriented with professionalism in resident and family interactions