What are the responsibilities and job description for the Operations Manager position at Heritage Home Service?
We at Heritage Home Service are hiring a Operations Manager to lead from the front in Salem, MA!
At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a high‑performance culture, we are a trusted leader in home services—and we’re growing fast.
This is a high‑impact leadership role for someone who thrives in a fast‑paced environment and wants true ownership over people, performance, and outcomes. This is not a maintenance role—it’s a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.
Compensation
$100,000-$140,000 total compensation (salary performance bonuses)
What We Offer
Leadership & Culture
At Heritage Home Service, we don’t just offer jobs—we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you.
Heritage Home Service may conduct a preemployment background check and drug test, subject to applicable law.
At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a high‑performance culture, we are a trusted leader in home services—and we’re growing fast.
This is a high‑impact leadership role for someone who thrives in a fast‑paced environment and wants true ownership over people, performance, and outcomes. This is not a maintenance role—it’s a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.
Compensation
$100,000-$140,000 total compensation (salary performance bonuses)
What We Offer
- Competitive Compensation - Your expertise and results are rewarded.
- Leadership Development - Build, coach, and elevate a team of technicians into high performers and future leaders.
- P&L Responsibility - Directly influence financial outcomes through operational excellence.
- Fast Career Growth - Proven leaders advance quickly as the business scales.
- High Autonomy - Operate with strategic guidance while making independent, real‑time decisions.
- Comprehensive Benefits - Industry‑leading benefits and employee support.
Leadership & Culture
- Lead, manage, and develop a team of Plumbing & Electrical Technicians.
- Set clear expectations and hold the team accountable to results and standards.
- Build a culture of ownership, urgency, and continuous improvement.
- Drive team financial performance through goal‑setting, reporting, and coaching.
- Use data to diagnose issues and drive improvement.
- Translate operational decisions into financial outcomes.
- Partner with operations, dispatch, and customer service to streamline processes.
- Improve efficiency through scheduling, workflow optimization, and performance tracking.
- Own the outcome of every job, including escalations.
- Ensure responsiveness, professionalism, and high‑quality service delivery.
- 5 years of management experience in plumbing or military service.
- Ability to inspire and drive personal and professional growth in team members.
- Commitment to delivering unmatched homeowner satisfaction.
- Strong leadership skills with a track record of achieving business goals.
- Detail‑oriented, organized, and effective at multitasking.
- Strong presentation and group communication skills.
- Confident, decisive communicator in a fast‑paced, goal‑driven environment.
- Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).
- Medical, Dental, and Vision Insurance
- 401(k) with 4% company match
- Paid Time Off & Paid Holidays
- Company‑provided life & disability insurance
At Heritage Home Service, we don’t just offer jobs—we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you.
Heritage Home Service may conduct a preemployment background check and drug test, subject to applicable law.
Salary : $100,000 - $140,000