What are the responsibilities and job description for the Receptionist / Customer Service Representative position at Heritage Ford of Vernal, Inc?
Full-Time Receptionist
Heritage Ford of Vernal is looking for a friendly, dependable, and professional Full-Time Receptionist to join our team.
The receptionist is often the first person our customers interact with, whether they walk through our doors or call the dealership. We are looking for someone who enjoys working with people, communicates professionally, stays organized, and understands the importance of creating a great first impression.
Previous dealership or receptionist experience is preferred, but not required. We are willing to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn.
Responsibilities
Greet customers promptly and professionally as they enter the dealership
Answer incoming phone calls in a friendly and professional manner
Direct calls to the appropriate department or team member
Assist customers with basic questions and help connect them with the right person
Take clear and accurate messages when necessary
Maintain a clean, organized, and welcoming reception area
Assist with basic administrative and clerical duties
Receive and distribute mail, documents, and other dealership communications
Communicate effectively with Sales, Service, Parts, and dealership management
Help maintain a positive and professional atmosphere throughout the dealership
Assist with additional office and customer-service tasks as needed
What We're Looking For
Friendly, positive, and professional personality
Excellent verbal communication skills
Strong customer-service mindset
Dependable and punctual
Comfortable answering and transferring a high volume of phone calls
Strong organizational skills and attention to detail
Ability to multitask and stay composed during busy periods
Basic computer skills
Ability to learn new systems and processes
Professional appearance and demeanor
Willingness to help wherever needed
Ability to work well independently and as part of a team
Experience
Previous receptionist, administrative, dealership, retail, hospitality, or customer-service experience is preferred but not required.
We are more interested in finding someone who is dependable, friendly, organized, and genuinely enjoys helping people.
What Makes Someone Successful Here?
A successful receptionist at Heritage understands that every interaction matters. Whether you're greeting someone walking into the dealership, answering the phone, or helping a coworker, your attitude and professionalism help shape the customer's experience.
We are looking for someone who takes ownership of their position, pays attention to the details, and enjoys being an important part of the dealership team.
Why Heritage?
Heritage Auto is committed to providing an outstanding experience for our customers while creating a positive environment for our employees. We value teamwork, accountability, and people who take pride in doing their job well.
If you are friendly, dependable, organized, and enjoy working with people, we'd love to meet you.
Job Type: Full-Time
Position: Receptionist / Customer Service Representative
Location: Heritage Ford of Vernal