Loan Servicing

$19.50/Hr - Salary will increase based on experience.

Loan Servicing

As Loan Servicing you will be responsible for providing comprehensive administrative and operational support throughout the loan processing and servicing lifecycle. This role ensures accurate documentation, efficient electronic and physical file management, compliance with regulatory requirements, and exceptional internal and external customer service. You will work closely with loan officers, loan processors, and other internal departments to maintain the accuracy, timeliness, and organization of loan files and records.

Supervisory Responsibilities:

• None.

Hours:

• Hours vary between Monday – Friday 7:30am – 5:30pm.

Essential Functions:

· All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

· Prepare and send loan notices via mail and email.

· Review loan packages in ICore for accuracy and completeness prior to final processing.

· Scan all loan documents and ensure proper indexing in electronic folders (E-folders).

· Assemble and maintain physical loan files and ensure all necessary documents are properly recorded.

· File new Promissory Notes in the vault and manage closed loan files, including monthly pulling and archiving.

· Ensure appropriate documents (recorded mortgage, title policy, appraisal) are present in E-folder.

· Update and manage tickler system for required documentation such as Tax Returns and Personal Financial Statements.

· Remove ticklers upon receipt of recorded mortgage and final title documents.

· Update release of collateral records in ICore.

· Ensure scanned insurance documents are accurately filed and billing information is routed appropriately.

· Verify accuracy of loan auto-payment setups.

· Run and reconcile daily reports.

· Process participation payments and wire transfers.

· Process paid loan releases and update UCC, Elien, and recorded mortgages.

· Manage and process escrow account payments.

· Prepare payoff statements and ensure timely delivery.

· Update interest rates in iCore as required.

· Maintain and update floor plan documentation.

· Process draw requests in accordance with established procedures.

· Monitor and manage tickler tracking for ongoing documentation.

· Process and post loan payments accurately.

· Conduct customer research and respond to inquiries.

· Prepare and send required loan notices.

· Scan and track insurance documentation and coverage status.

· Reverse and reprocess returned ACH payments as necessary.

· Process VSI (Vendor Single Interest) payments.

· Track and update UCC lapse dates.

· Balance servicing GL accounts.

Other Duties:

· Participate in team meetings and contribute to process improvements.

· Conduct preliminary HMDA (Home Mortgage Disclosure Act) data reviews before scanning.

· Process vehicle lien releases.

· Assist in auditing and managing the tickler list for ongoing compliance.

Skills & Abilities:

· Strong communication and interpersonal skills.

· High attention to detail with strong organizational skills.

· Ability to work independently and manage multiple priorities.

Education and Experience:

· High school diploma or equivalent (GED) required.

· Prior banking, sales, or customer service experience preferred.

Work Environment & Schedule:

· Work is performed in a bank branch setting.

· Schedule may include weekends and extended hours, depending on branch needs.

Equal Opportunity Employer Statement:

Heritage Bank is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

Pay: From $19.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position is 100% onsite in Topeka, KS and does not offer remote or hybrid work. Are you able to meet this requirement?

Work Location: In person

Salary : $20