What are the responsibilities and job description for the Coordinator, Ticket Sales position at Henderson Silver Knights?
Position Summary
The Henderson Silver Knights are seeking a results-driven Coordinator, Ticket Sales to support revenue generation across the Henderson Silver Knights organization and its affiliated sports properties: Vegas Golden Knights (NHL), Vegas Knight Hawks (IFL), City National Arena, America First Center, and Lee's Family Forum.
Are you a results-driven sales professional with a passion for sports and entertainment?
We are looking for a highly motivated and experienced Coordinator, Ticket Sales to join our Ticketing team. In this pivotal role, you will be a key driver of revenue growth, focusing on selling season tickets, group packages, event suites, and premium seating. You will not only manage the entire group sales process but also build lasting relationships with clients and lead the sales efforts for Lee’s Family Forum. If you have a proven track record of exceeding sales targets, a talent for creating memorable client experiences, and a knack for managing a dynamic portfolio, we want to hear from you.
We are looking for a highly motivated and experienced Coordinator, Ticket Sales to join our Ticketing team. In this pivotal role, you will be a key driver of revenue growth, focusing on selling season tickets, group packages, event suites, and premium seating. You will not only manage the entire group sales process but also build lasting relationships with clients and lead the sales efforts for Lee’s Family Forum. If you have a proven track record of exceeding sales targets, a talent for creating memorable client experiences, and a knack for managing a dynamic portfolio, we want to hear from you.
Position Summary:
- Exceed individual and team new business revenue goals with a focus on group and single-game suite rentals.
- Establish and grow new relationships with clients for group and single-game event suites.
- Manage the execution of all Fan Experience Packages, including pre-game hockey tournaments, intermission performances, and national anthem performances.
- Serve as the primary point of contact for an assigned account base, building strong relationships through proactive communication.
- Drive additional revenue by selling upgrades, add-ons, and generating referrals.
- Complete a minimum of 50 activities per day, with at least 20 focused on new, self-prospected businesses for group and single-game suite sales.
- Proactively address and resolve all customer complaints and inquiries in a calm and professional manner.
- Ensure all account data and information are accurate and complete.
- Assist in the development of customized programs and events to drive loyalty within group and single-game accounts.
Qualifications:
- Excellent Communication Skills: Exceptional interpersonal, verbal, and written communication skills with a strong sales focus.
- Problem-Solving: Creative, detail-oriented, and a collaborative team player.
- Relationship Building: Proven ability to build rapport and interact effectively with clients and colleagues.
- Technical Proficiency: Working knowledge of a ticketing system and previous experience with a CRM system (e.g., Salesforce, Microsoft Dynamics).
Education / Experience:
- Bachelor’s degree in business, sales, marketing, sports management, or a related field is required.
- A minimum of 1-2 years of ticket sales and/or service experience, preferably in the sports or entertainment industry.
Physical Requirements:
- Ability to sit for extended periods at a computer workstation
- Occasional standing, walking, and light lifting (up to 25 pounds)
- Manual dexterity for typing, filing, and operating office equipment
- Visual acuity to read documents, computer screens, and written materials
- Hearing ability to participate in meetings and telephone conversations
- Ability to travel occasionally as required by business needs
Work Environment:
- Professional office environment
- Frequent attendance at games, events, and entertainment functions in fast-paced, high-energy settings
- Fast-paced, deadline-driven atmosphere
- Frequent interaction with executives, staff, clients, and external stakeholders
- Standard office equipment including computer, phone, printer, and other technology tools
- Climate-controlled indoor environment
- Regular exposure to arena/venue environments with varying temperatures, noise levels, and crowd conditions
Company Overview:
Foley Entertainment Group (FEG) is a leading sports and entertainment company dedicated to providing premier experiences to fans and guests. Founded by Bill Foley, FEG manages a diverse portfolio of assets built on the four pillars of Sports, Hospitality, Venues, and Foundations.
FEG’s sports division is anchored by the Stanley Cup champion Vegas Golden Knights of the NHL. The company also owns the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play at the company-managed Lee's Family Forum.
Expanding its reach globally, the company holds international football interests, including England's Premier League club AFC Bournemouth and a majority ownership in Auckland FC. Through these strategic holdings, FEG continues to grow its influence as a major player in the global sports and entertainment landscape.
Equal Opportunity Statement
Foley Entertainment Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of the employment relationship, including recruitment, hiring, training, compensation, promotion, and termination. We strive to create and maintain a positive, supportive work environment free from discrimination and harassment.