What are the responsibilities and job description for the Onsite Technician position at Hemmersbach?
Role:
Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.
Key Responsibilities:
- Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
- Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
- Participate in project rollouts and deployments.
- Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
- Troubleshoot and support peripherals such as printers, scanners, and external drives.
- Maintain a professional, approachable demeanor while working directly with users/customers onsite.
- Follow established processes for hardware disposal and secure data destruction.
Requirements:
- 2 years of experience as a Deskside Support Technician.
- Experience with imaging tools like SCCM, MDT, or other deployment solutions.
- Familiarity with Microsoft 365 tools and troubleshooting (email, Teams, OneDrive, etc.)
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Ability to handle tickets and service requests with professionalism and efficiency.
- Certifications such as CompTIA A , Network , or Microsoft 365 Fundamentals are a plus.
- Excellent interpersonal and communication skills; must be comfortable interacting with users of all levels.
Benefits:
- Buddy program
- Onboarding program
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.