What are the responsibilities and job description for the IT Onsite Technician position at Hemmersbach?
Role:
Job responsibilities:
Asset Management, Maintenance and Infrastructure Support:
- End User Assets Management
- Local Hardware Management
- IMAC Coordination
- Device Inventory Management
- Project Work/Involvement
- Info TV Players
- Meeting Rooms
- Local Coordination of Network Assets
- Console Provision for Support/Upgrades
- Local Coordination of Network Assets
- Console Provision for Support/Upgrades
Incident Management:
- Incident Detection and Response
- Incident Diagnosis and Resolution
- Incident Reporting
- End-User Support and Walk-In IT (PC Clinics)
- Hands and Feet Support
- Global Projects
Hands & Feet support for Network, Infrastructure & Application:
- Local Hands & Feet support
- Vendor & OEM Hosting
- Application Support
Requirements:
- Typically 2-3 years of experience
- Working technical knowledge, in order to address service work orders for PCs, laptops, phones, peripherals
- Working technical knowledge of standard systems and business software
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Ability to apply intermediate level of subject matter knowledge
- Ability to provide disposal services
- Able to independently problem solve
- Able to provide feedback on new technical processes to help drive efficiency
Benefits:
- Buddy program
- Dental insurance
- Health/ Medical insurance
- Life insurance
- Onboarding program
- Sick leave payments
- Unlimited employment contract
- Vision Insurance
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.