What are the responsibilities and job description for the Underwriting Assistant - HIMI position at HEMIC?
Join us at HIMI, part of the HEMIC Family of Companies!
Voted one of Hawai`i Business’ Best Places to Work for 6 Years in a Row!
As a HIMI employee, you will get:
- People Who Care
Voted one of Hawai`i Business’ Best Places to Work, and Pacific Business News’ Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.
- Professional Growth
We’re passionate about your development. Whether it’s achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.
- Benefits & Perks
We offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!
- Opportunity to Give Back
Giving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.
Why our Underwriting Assistant is Important:
HIMI is a Managing General Agency and Third-Party Administrator dedicated to supporting Hawai`i’s businesses through customized insurance packages and expert insurance consulting. Our Underwriting Assistant plays a key role in delivering excellent customer service by servicing accounts, managing HIMI’s central inbox, managing processing and data entry responsibilities and providing administrative support to the underwriting department.
Essential Duties
- Set up and assign new business applications and renewal files according to HIMI procedures and guidelines.
- Manage and triage service inbox.
- Process simple service requests.
- Manage policy processing including policy issuance, endorsements, cancellations and reinstatements.
- Manage and maintain policy database integrity including file creation and account status.
- Comply with HIMI Service Standards. Meet service standard quality and timeliness guidelines for all HIMI carrier partners and their processes.
- Establish good rapport with agents to promote positive relationships.
- Promote a culture of outstanding customer service across the organization.
- Support organization-wide and HIMI diversification initiatives including cross-selling and product offerings.
- Other duties as assigned.
Requirements
- Detail-oriented with strong organizational and time management skills.
- Self-starter with the ability to work independently and collaboratively with a solutions-oriented mindset.
- Strong customer service focus with excellent verbal and written communication skills.
- Proficiency with Microsoft operating systems, including Outlook, Excel, and Word.
Position title | Underwriting Assistant |
Department | HIMI – Underwriting |
Work Arrangement | In-Person, HEMIC Tower |
Reports To | Director, HEMIC Subsidiaries |
Direct Reports | N/A |
FLSA Status | ☐ Exempt ☒ Non-Exempt Job Class: 2-Prof |
Approved By: |
|
Date Approved: |
|
Reviewed: | N/A |
NOTE: The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualification of employees assigned to this job. Management has the right to add, revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential duties of this position.
Salary : $21 - $23