What are the responsibilities and job description for the Human Resources Manager position at Helpside?
Position Summary:
The Human Resources Manager is responsible for leading, developing, and overseeing Lever1/Helpside’s internal HR department while providing strategic HR support to PEO clients. This role ensures compliance with applicable employment laws and regulations, promotes effective HR practices, and supports the organization’s overall mission.
The HR Manager will build and maintain positive relationships with clients by delivering knowledgeable and solutions-oriented HR support. Client satisfaction, retention, and the delivery of high-quality service are critical to success in this role. Responsibilities will vary based on the services provided to each assigned client.
Responsibilities:
Collaborates with organizational leadership to align HR strategies, initiatives, and practices with business objectives.
Leads the development, implementation, and continuous improvement of HR policies, procedures, and processes for the organization and its assigned clients.
Oversees the administration of HR programs and services, including compensation, leave administration, employee relations and investigations, disciplinary actions, performance management, and occupational health and safety.
Analyzes HR data, workforce trends, and organizational metrics through the HRIS and other reporting tools to identify opportunities for improvement.
Monitors and promotes compliance with applicable federal, state, and local employment laws and regulations, providing guidance and recommending best practices to internal leadership and clients to mitigate risk.
Partners with clients to address HR-related challenges, provide guidance on employee relations and workforce management, and recommend practical solutions tailored to client needs.
Provides timely and solutions-oriented responses to employee, client, and leadership inquiries, delivering exceptional customer service and fostering positive relationships that support client satisfaction and retention.
Develops, implements, and maintains standard operating procedures (SOPs) for internal HR operations and client HR service delivery to promote consistency, efficiency, and accountability.
Directs and oversees the daily operations of the internal HR department, ensuring priorities are managed effectively, responsibilities are clearly defined, and services are delivered accurately and efficiently.
Provides ongoing coaching, guidance, and constructive performance feedback to internal HR team members, conducts timely performance evaluations, and supports employee development.
Qualifications:
Bachelor’s degree in human resources or business administration
5 years of human resource management experience
Master's degree in human resources or related field of study (preferred)
SHRM or PHR certified professional (preferred)
Competencies:
HR Expertise
Strong Supervisory and Leadership Skills
Analytical and Problem-Solving
Communication
Relationship Management
Ethical Practice
Adaptability