What are the responsibilities and job description for the Move-In Coordinator position at Hellenic Senior Living of Elkhart?
Move-In Coordinator - Under New Management--Hellenic Senior Living – Helping, Assisting, & Caring for Seniors!
Exciting & rewarding opportunity to help Seniors in an Assisted Living Community.
Start Immediately!
Awesome Benefits!
Job Duties/Responsibilities
Exciting & rewarding opportunity to help Seniors in an Assisted Living Community.
Start Immediately!
Awesome Benefits!
- Employer-paid Life Insurance, Short-Term Disability, & Long-Term Disability
- 401 (k) Retirement Plan
- Paid training
- Paid Holidays
- Medical, Dental, & Vision insurance
- Paid Time Off (Sick & Vacation)
- Employee Assistance Program (EAP)
- Discounted Meals During Work Shift
Job Duties/Responsibilities
- Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing.
- Maintain model rooms for touring purposes, pending bed availability, daily.
- Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up
- Follow up, to include telephone contact, personal correspondence, and on-site appointments with family members.
- Communicate closely with the Director of Marketing.
- Maintain a close working relationship with The Leadership Team to ensure appropriate and efficient decisions about prospective move-ins.
- Know unit availability at all times. When move-in determinations are made, works with Nursing and Environmental Services on appropriate unit selection.
- Actively participate in daily morning meetings when asked, to alert appropriate staff members of projected move-ins.
- Fulfill assigned duties in quarterly marketing plan.
- Exhibit excellent customer service skills at all times.
- Stay current on changes/modifications to Indiana Rental Housing Tax Credit Program
- Ensure that resident/applicant files are in compliance under the guidelines that are governed by Indiana Rental Housing Tax Credit program.
- Continue training with the Indiana Rental Housing Tax Credit Program Compliance.
- Process, verify, and document all income and asset information for resident move-ins and annual recertifications.
- Submit all annual reports to IHCDA.
- Perform other duties as assigned.
- Education or previous experience in the healthcare field is desirable.
- Has knowledge of and special sensitivity to the needs of the aging.
- Projects a confident, creditable professional image. Able to communicate effectively with potential residents and family members.
- Strong knowledge of reimbursement programs from payer sources and managed care referral processes.
- Ability to understand advertising, collateral material design/layout/production is desirable.
- Is a good listener and demonstrates empathy toward others.
- Communicate effectively, both orally and in writing.
- Ability to form working relationships with multiple and varied people and organizations and can relate professionally with all levels of facility staff.
- Demonstrate self-confidence and creativity.
- Self-motivated, goal-oriented, and able to work independently.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to maintain regular, punctual attendance, and to be flexible in work time; scheduling occasional evenings and weekends, as needed. Availability for weekend on-call responsibilities.
- Ability to work flexible hours, including occasional weekends and evenings, as admission activity dictates.
- Ability to present a well-groomed, confident, and creditable professional image at all times.
- Must meet the state’s licensing requirements for the class of the vehicle being operated and have a valid license.
- Established experience with Microsoft Office Suite.
- Hold current compliance certifications with IHCDA.
- Proven, solid knowledge of the various IHCDA programs.
- Ability to utilize a detail-oriented approach to compliance.
- Ability to work independently.
- Proficiency in the use of personal computers and related software application for compliance, as well as established experience with Microsoft Office Suite.