Sr. Segment Risk Manager – Commercial Card

Job Title: Sr. Segment Risk Manager – Card

Job Summary:

Heitmeyer Consulting is currently seeking a Sr. Segment Risk Manager – Credit Card for a direct hire or contract-to-hire opportunity with one of our financial services clients. This individual is responsible for managing and strengthening the risk profile of the organization’s credit and debit card portfolios within the Payments Segment. This role operates in the first line of defense and focuses on identifying, assessing, monitoring, and mitigating end-to-end card risk while enabling responsible growth.

The individual will work closely with Card Leadership, Segment Risk Leadership, and Enterprise Risk partners to ensure card programs align with the enterprise risk framework, approved risk appetite, and regulatory expectations. This role is highly hands-on and requires deep knowledge of card products and the card ecosystem, combined with strong risk management experience.

Key Responsibilities:

• Serve as a first line risk partner supporting the full card portfolio, including credit, debit, charge cards, rewards programs, and related initiatives.
• Develop, implement, and maintain comprehensive risk management practices for credit and debit card portfolios, ensuring alignment with enterprise and segment risk frameworks.
• Partner with the payments credit risk team to establish and monitor risk appetite, credit policies, controls, and exposure limits for card products.
• Quickly develop a deep understanding of the existing card portfolio, including product structure, customer usage, rewards, pricing, and growth strategies.
• Actively identify end-to-end process and control gaps across the card lifecycle, from product design and marketing through underwriting, servicing, rewards, and collections.
• Assess and challenge business practices where intended product design differs from execution, such as marketing or rewards discrepancies (for example, intended 2 percent cash back versus marketed 3–5 percent offers), and partner with stakeholders to remediate risk.
• Monitor key portfolio performance indicators including delinquency trends, losses, charge-offs, fraud trends, and macroeconomic impacts.
• Work closely with the Enterprise Fraud team to ensure fraud monitoring tools and detection strategies are appropriate for the card portfolio and support enhancements as needed.
• Partner with underwriting and collections teams to evaluate credit strategies, improve loss mitigation, and support portfolio optimization.
• Lead or support investigations, root cause analyses, and remediation planning for risk events, fraud incidents, or control breakdowns.
• Represent segment risk in product development, change management, and growth initiatives to ensure expansions or enhancements align with risk appetite.
• Support growth by partnering closely with the card business leadership and Mark Ward to enable prudent expansion, customer acquisition, and inactive product revitalization.
• Provide risk input and advisory support in leadership discussions, working sessions, and decision-making forums.
• Support the development and maintenance of policies, procedures, and controls to ensure consistent execution across the business.
• Ensure compliance with applicable banking regulations, card network rules, and industry standards, including Reg Z, Reg E, PCI DSS, and Visa/Mastercard requirements.
• Support internal audits, regulatory exams, and external reviews related to card programs.
• Partner with data and analytics teams to enhance reporting, early warning indicators, and portfolio monitoring capabilities.
• Participate in quarterly Risk and Control Self-Assessments and support ongoing risk governance activities.
  
  
  

Basic Qualifications:

• 7 of experience in credit card or debit card risk management, consumer lending, payments, or fraud risk within a banking or financial services environment.
• Strong working knowledge of card products across credit, debit, and charge cards, including rewards structures and card network operation.
• Demonstrated experience designing, managing, or challenging credit policy, portfolio controls, and risk mitigation strategies.
• Deep understanding of U.S. banking regulations related to consumer credit products and electronic payments.
• Proven ability to operate in a first line risk role; strong second line experience may be considered if accompanied by deep card-domain expertise.
• Ability to quickly assess complex portfolios, identify gaps, and recommend practical, actionable solutions.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
  
  
  

Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law.