What are the responsibilities and job description for the Ready Mix Concrete Dispatcher position at - Heidelberg Materials NE LLC?
Line of Business: RMC
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You’ll Be Doing
- Serve as the first point of contact for incoming customer calls, providing support and directing inquiries appropriately
- Learn and support daily dispatch operations to ensure safe, timely, and efficient delivery of ready-mix concrete
- Communicate schedules and changes clearly with drivers, plant operations, and customers
- Assist with entering, tracking, and updating orders using dispatch and production systems
- Monitor job progress and support adjustments to schedules as needed
- Support a strong safety culture by promoting compliance with company and regulatory standards
What Are We Looking For
- Strong customer service and communication skills, especially in a high-volume phone environment
- Ability to stay organized and manage multiple priorities in a fast-paced setting
- Comfortable learning new systems related to scheduling and dispatch
- Problem-solving mindset with the ability to make timely, informed decisions
- Attention to detail and commitment to accuracy in a fast-paced environment
- Collaborative, team-oriented approach with a focus on supporting operations and customers
Work Environment
- This role is based in an office environment and works closely with drivers, plant staff, and customers. The position requires the ability to remain organized and focused while responding to changing priorities throughout the day.
- This is a seasonal position, typically working full-time during peak months (approximately 8 months per year), with the potential for a temporary layoff during winter months and the opportunity to return as business needs increase.
What We Offer
- Competitive base salary $42,620 - $50,080
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
- Highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Salary : $42,620 - $50,080