What are the responsibilities and job description for the Customer Service Coordinator position at Hedy Holmes Staffing Services?
Position: Customer Service Coordinator
Pay Rate: $23.00/hour
Location: Lodi, CA
Schedule: Monday–Friday | 7:00 AM–4:00 PM
Position Summary
We are seeking a professional and customer-focused Customer Service Coordinator to serve as the primary point of contact for customers while coordinating with internal departments to ensure exceptional service. This role is responsible for preparing quotes, coordinating shipments, resolving customer inquiries, and maintaining strong customer relationships. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced manufacturing environment.
Duties and Responsibilities
- Build and maintain positive relationships by providing exceptional customer service.
- Prepare and process customer quotes accurately and in a timely manner.
- Follow up with customers regarding quote status and feedback.
- Coordinate shipping schedules to meet customer delivery expectations.
- Respond to customer inquiries and resolve issues professionally and efficiently.
- Collaborate with Production Control, Manufacturing, Purchasing, Engineering, Accounting, and Outside Sales teams to support customer needs.
- Maintain accurate customer records, order information, and related documentation.
- Provide customers with timely updates regarding orders, shipments, and service requests.
- Prioritize and manage multiple projects while maintaining a high level of accuracy.
- Support daily administrative and operational activities as needed.
Qualifications
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Professional phone etiquette and confidence communicating with customers.
- Strong organizational and time management skills with the ability to multitask.
- Proficiency with Microsoft Excel, Outlook, and general computer applications.
- Ability to quickly learn company products, services, and internal processes.
- Strong attention to detail and problem-solving skills.
- Self-motivated, dependable, and team-oriented.
- Mechanical aptitude and the ability to read basic blueprints are a plus.
- Previous experience in customer service, sales, retail, manufacturing, or a supervisory role is preferred but not required.
Salary : $23