What are the responsibilities and job description for the Part Time Tour Guide - Philadelphia Distilling position at Heaven Hill Brands?
What the Role Is
The Tasting Room Host & Tour Guide will be the first point of contact for guests visiting Philadelphia Distilling. This position will check guests in for tours, tastings, cocktail classes, and events, while also leading them on engaging and educational tours of the production facility. The Host & Tour Guide will bring our story to life — from the history of distilling in Philadelphia to the unique characteristics of our spirits — and help guests experience our brand firsthand.
How You Will Spend Your Time?
- Greet and check in guests for reservations, tastings, and events using the booking system
- Conduct engaging tours of the distillery, sharing process, history, and the stories behind the spirits
- Lead spirit tastings and educate guests on proper tasting techniques and flavor profiles
- Assist with retail operations, including sharing product knowledge and guiding purchase decisions
- Maintain a welcoming, safe, and professional environment throughout the guest experience
- Answer questions about products, the distillery, and surrounding area
Who You Are…
- High School Diploma or GED equivalent required
- Minimum 1 year of customer service experience, preferably in hospitality
- Must be willing to work nights and weekends, hours and schedule can fluctuate based on tours, events, etc.
- Knowledge of principles and processes for providing customer and personal services.
- Excellent oral communication skills with the ability to talk to others to convey information effectively
- A friendly, outgoing personality with strong communication and storytelling skills
- A genuine passion for hospitality, customer service, and craft spirits
- The ability to lead and manage groups of varying sizes
- Service Orientation – actively looking for ways to help people
- Ability to work in a team and be a self-starter
Valued but not Required Skills and Experience:
- Familiarity and appreciation of distilled spirits
Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of the job, employee is frequently required to:
- Stand; walk; use hands and fingers to handle or feel objects and use computer; reach with hands and arms.
- Occasionally lift and/or move up to 20 pounds.
Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.