What are the responsibilities and job description for the Assistant Manager - Auntie Anne's position at Heartlands Concepts LLC?
Responsible for all aspects of the operations of the store during all hours of operations; responsible for maintaining the operating standards, implementing company policies, maximizing net operating income, and for representing our Mission and Philosophy to its guests, crew members, and community.
Duties
- Recruit, interview, and hire staff
- Direct and coordinate the activities of staff
- Ensure maintenance of dress code and personal appearance standards in accordance with uniform policies. Complete uniform ordering form for new hires and scan document to office to get uniforms ordered.
- Provide, supervise, and monitor training of all staff
- In consultation with District Manager, determine personal schedule based on the requirements or the position. Required to Close Store 2 Nights per week & work Weekends.
- In the event of a call off and/or no-show, secure a replacement. If no replacement is found it is your duty to cover shift and make adjustments to schedule for the duration of the schedule
- Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios
- Provide for the accurate taking of weekly & monthly physical inventory
- Lead and supervise the ongoing and periodic cleaning and maintenance of all equipment and facilities
- Ensure the maintenance of all equipment and facilities in accordance with manufacturers’ instructions and applicable Health, Building, and Fire Codes
- Ensure the prompt completion and transmission of all required paperwork, reports, etc. as directed by District Manager. (Weekly Inventory, Monthly Inventory, Harvest Donations, Schedules, Competition Results, Store Audits, etc.)
- Coordinate and execute all required system-wide marketing, promotions, and public relations activities directed by Marketing Teams of Brands
Maintain a good working relationship and professional attitude with mall management and staff; attend meetings and participate in similar activities
- Maintain and develop good relations with mall employees
- Encourage teamwork, the building of staff morale, and the resolution of conflict through as-needed staff meetings and daily communication
- Strive at all times to uphold Brand standards of product quality, customer service and cleanliness, and its philosophy towards its customers, team members, and business associates