What are the responsibilities and job description for the Shift Lead - Planet Smoothie position at Heartlands Concepts LLC?
Assist the Assistant and General Managers in the management of a restaurant in accordance with Company Policies and Procedures and with shared responsibility for the achievement of designated customer, profit, sales, employee, and P&L targets. A Shift Leader is responsible for ensuring food quality and safety, order accuracy, overall smooth functioning of the restaurant.
- Assist in the Supervision of Team Members
- Act as a role model, providing leadership and coaching on an ongoing basis to the team in restaurants
- Responsible for the correct implementation of Employee, Customer and Visitor Safety according to company policy, procedures and standards. Ensure all employees are provided with the appropriate training and resources to perform their duties safely.
- Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing and achieve customer, people, sales, operating efficiency and profit objectives and targets.
- Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.
- Assist in training and development of team members to meet the standards of performance required. Monitor performance and implement corrective action where required. Assist in identifying and developing talent for the restaurant and brand.
- Report to the Restaurant General Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.
Other duties as required