What are the responsibilities and job description for the Crew Member - Auntie Anne's position at Heartlands Concepts LLC?
Responsibilities and Duties:
- Prepare doughs and other products (lemonade, butter, frozen beverages, specialized coffees, etc.).
- Roll and twist pretzels or Cinnabon products from scratch
- Prepared product for baking.
- Insert, rotate and manage baking of trays and pans; monitor ovens for correct baking time and product color.
- Add post-bake toppings as required to fill warmer or according to guests orders
- Prepare drinks and bag orders.
- At all times exhibit a friendly, courteous attitude toward customers and co-workers. GUESTS; Greet customers, Urgency, Eye contact, Suggestive selling, Thank you, and Smile/voice inflection.
- Accurately operate cash registers In accordance with Cash Register Procedures.
- Set up equipment, utensils, and supplies for opening.
- Break down, clean, and put away equipment, utensils, and supplies at closing.
- Perform cleaning and maintenance procedures as directed by person in charge of shift.
- Comply at all times with A Novel Idea’s dress code and personal appearance standards.
- Comply with all Franchisors policies and procedures, including relevant federal and state regulations regarding mixers and ovens, e.g., safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, ADA, et.al.
- Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc and Cinnabon
- Perform other duties as directed by Manager, Assistant Manager, or Shift Manager.
Qualifications
Must possess the following traits: positive attitude, teachable spirit, and outgoing personality. Must have dependable transportation and be readily contacted by phone. Must comply with state and federal age regulations regarding operation of equipment in the store (Must be over the age of 18 to operate our equipment)
Physical Demands of the Job
Must be able to perform the tasks outlined above ("Essential Duties"); must be able to stand for long periods, work with agility, and occasionally work long hours; must be able to see, hear, and speak (for communication and safety); must be able to test products by taste, color, and smell; must be able to occasionally lift up to 35 lbs.