What are the responsibilities and job description for the Tech Support Manager position at Heartland Credit Union (Kansas)?
Heartland Credit Union is looking for a Tech Support Manager to lead the technical support team, coordinate department scheduling, manage company help desk ticketing system and ensure HCU personnel are provided with professional technical support in a timely manner. Join our team to take on exciting challenges by maintaining, upgrading, and installing cutting-edge servers, network systems, and data center equipment, ensuring top-notch performance and reliability!
ABOUT HEARTLAND
Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.
WORK DETAILS
This position is based at our Hutchinson, KS branch located at 900 E 23rd.
The schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with rotating Saturdays from 8:00 a.m. to 12:00 p.m. The role also includes a rotating on-call schedule.
RESPONSIBILITIES FOR THE TECH SUPPORT MANAGER
The successful candidate will be responsible for the following activities:
- Assumes full responsibility for the performance, efficiency, and success of the tech support team.
- Leads and oversees complex and high-impact tech support activities to ensure seamless operations.
- Cultivates a culture of accountability, collaboration, and continuous improvement.
- Provides clear direction and proactive communication to drive timely, effective, and knowledgeable support.
- Assigns, coordinates and reviews related tasks to strategically optimize team performance.
- Ensures all personnel are highly trained and equipped to handle evolving technical challenges.
- Communicates policy and procedural updates, ensuring clarity and alignment across the team.
- Proactively manages the help desk ticketing system, ensuring critical issues are prioritized and staff and members receive timely updates.
- Provides superior service to our HCU staff.
- Attends meetings and training sessions as required.
- Pro-actively supports and advances HCU's culture and brand.
- Performs all other duties as assigned.
REQUIREMENTS FOR THE TECH SUPPORT MANAGER
- College degree in technology or other related certifications preferred.
- Proven working experience as an IT Manager or relevant experience.
- Five years of computer, server, and network administration.
- Thorough knowledge of desktop PCs, applications, and telecommunication systems.
- Prior supervisor or project management experience is helpful. .
- Well-organized and attentive to detail.
- Able to meet deadlines and manage projects.
- Strong interpersonal, leadership, and supervisory skills.
- Excellent communication skills.
- Excellent logic and reasoning skills.
- Ability to work well independently.
- Valid driver's license.
- Stationary for extended periods of time. Light work; moves up to 35 lbs. occasionally and/or up to 10 lbs. frequently.
EOE: race, color, religion, sex, national origin, disability, protected veterans.
For immediate consideration:
To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.