Human Resources Coordinator

Job Summary

The HR Coordinator is responsible for supporting and processing payroll and administering employee benefits for the organization. Serving as a reliable resource for employees, managers, and the HR team, this position ensures employees are paid accurately and on time, maintains accurate payroll and benefits data, and helps employees navigate benefits and leave programs.

This role requires strong attention to detail, discretion with confidential information, and the ability to manage multiple deadlines in a fast-paced environment. The HR Coordinator works closely with other teams and departments to ensure accurate employee records, supports core HR processes, and provides general support to the broader HR function as needed, consistent with Goodwill's mission and values.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Payroll Administration

• Supports and processes payroll on a regular cycle, including entering and reviewing hours, earnings, deductions, and adjustments to ensure employees are paid accurately and on time.
• Maintains payroll data within the payroll/HRIS system, including new hires, pay rate changes, tax withholdings, direct deposit, and status changes; researches and resolves payroll discrepancies in a timely manner.
• Prepares payroll-related reports and reconciliations and supports period-end and year-end payroll processes (including W-2 preparation) in compliance with applicable wage, hour, and tax regulations.

Benefits & Leave Administration

• Administers employee benefits programs and serves as a primary point of contact for benefits questions; processes enrollments, changes, qualifying life events, and terminations.

• Coordinates leave of absence administration, including tracking, documentation, and communication with employees and managers for FMLA and other leave types.
• Leads day-to-day open enrollment activities including preparation, employee communications, and processing; reconciles benefits enrollments and supports related billing and audits.

Employee Records & HRIS Administration

• Maintains accurate employee records in the HRIS, including new hires, status changes, position and pay changes, benefits elections, and separations.
• Conducts routine audits of payroll, benefits, and employee data to ensure accuracy, completeness, and compliance with internal standards.
• Generates standard payroll, benefits, and HR reports and responds to data requests as directed by HR leadership.

HR Compliance & Operations

• Administers I-9 and E-Verify processes; maintains compliance documentation and supports audit readiness.
• Assists with policy administration, handbook acknowledgment tracking, and employee file maintenance in accordance with applicable federal and state employment laws.
• Supports records retention, HR reporting, and compliance-related projects as assigned.

General HR Support

• Serves as a responsive, professional point of contact for employees and managers with general HR questions; escalates complex matters appropriately.
• Provides general support to the HR team on an as-needed basis, including recruiting and onboarding assistance, employee engagement and recognition activities, and other HR projects as assigned.
• Supports internal communications, training logistics, and HR events as needed.

Supervisory Duties

This position has no direct supervisory responsibilities.

Leadership Competencies

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• All individuals must pass a drug screen. A criminal background check is required. Must have a valid driver's license and pass a motor vehicle report.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.
• Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
• Must be able to identify potential problem areas and implement procedures to reduce the impact of problems potentially affecting the Human Resources department and Goodwill.

Education and/or Experience

Associate’s degree in Human Resources, Business Administration, Accounting, or a related field required, or an equivalent combination of education and directly related experience. A minimum of 1–2 years of payroll experience is required. Experience with benefits administration and prior HR support experience are preferred.

Minimum Requirements

• Working knowledge of payroll processing and benefits administration, along with core HR functions including recordkeeping and compliance.
• Ability to handle confidential employee information with discretion and professionalism.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with a payroll/HRIS platform; experience with or proficiency in Paycom preferred.
• Strong written and verbal communication skills.
• Organizational skills and attention to detail.
• Time management skills with the ability to manage multiple priorities simultaneously.

Knowledge, Skills, and Abilities

• Working knowledge of applicable employment law and compliance requirements, including FLSA wage and hour rules, I-9/E-Verify, FMLA, ADA, and EEOC.
• Ability to administer HR processes accurately and consistently in accordance with organizational policy.
• Strong interpersonal skills; ability to build trust and communicate professionally with employees and managers at all levels.
• Ability to organize, prioritize, and follow through on multiple tasks in a deadline-driven environment.
• Sound judgment and the ability to maintain confidentiality in all matters.
• Collaborative approach with a genuine commitment to supporting employees and contributing to team effectiveness.

Core Competencies

Physical Demands

The physical demands described here are representative of those that are typically met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to use a computer for extended periods of time.
• Occasionally required to travel to organizational locations.
• Occasionally required to lift and/or move up to 15 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Primarily works in a professional office environment at the Corporate location.
• Regularly exposed to noise levels typical of a shared office workspace.
• Occasionally exposed to outdoor weather conditions when traveling between organizational locations.
• Occasionally exposed to fumes, airborne particles (lint and dust), and animal hair in retail or donation processing environments.