Pharmacy Program Analyst

HealthPartners is hiring a Pharmacy Program Analyst. The Program Analyst is a business analyst role supporting the evaluation, planning, and continuous improvement of pharmacy programs by applying quantitative and qualitative methods to assess performance, identify trends, and recommend enhancements. This role develops project plans, documentation, and reports, that translate complex information into clear insights and guidance for leaders and stakeholders.

Working collaboratively with program managers, operational teams, vendor partners, and crossfunctional departments, the Program Analyst helps define project scope, gather requirements, and ensure alignment with organizational goals. The position contributes to compliance monitoring, operational assessments, and budgeting activities while standardizing internal processes and supporting the development of training and program materials.

By serving as a key liaison for assigned programs, the Program Analyst ensures programs operate efficiently, adhere to regulatory expectations, and achieve desired outcomes. This role plays a critical part in connecting analytical findings to practical implementation, enabling informed decisionmaking and supporting the overall success of pharmacy initiatives.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Bachelor's degree in a related field or equivalent work experience
  • 2-4 years previous job experience in pharmacy at a health plan, health system or pharmacy benefit manager (PBM)
• Licensure/ Registration/ Certification:
  • N/A
• Knowledge, Skills, and Abilities:
• Proficiency with excel, data analysis, and creating reports
• Experience writing standard operating procedures or business rule documents
• Coordinate and facilitate meetings, manage documentation, and capture meeting minutes.
• Communicate clearly and professionally with varied audiences and teams.
• Support leadership in operational matters.
• Manage and maintain multiple programs, including internal and vendor programs.
• Execute and monitor program activities.
• Manage priorities and deadlines for short-term and long-term projects.

• Experience with evaluating program or process effectiveness and driving quality improvement.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
• Licensure/ Registration/ Certification:
  • Pharmacy technician certification
• Knowledge, Skills, and Abilities:
  • Knowledge of HealthPartners systems
  • Project management experience
  • Health Plan or PBM compliance experience

ESSENTIAL DUTIES:

1. (30%) - Program & Project Assessment and Planning: Leads and supports operational assessments by developing project plans, gathering and documenting requirements, and applying analytical methods to identify trends, issues, and opportunities. Coordinates with stakeholders to define project scope, objectives, and deliverables.
2. (20%) - Data Analysis, Reporting & Visualization: Partners with Analytics teams to create, analyze, and present detailed reports, dashboards, and data visualizations communicating program performance. Conducts financial and operational analyses, including budget monitoring and data validation, to support decisionmaking.
3. (20%) - Process Improvement & Compliance Monitoring: Conducts audits of program activities and documentation to ensure compliance with organizational policies and regulations. Identifies operational inefficiencies and recommends process improvements to enhance program outcomes and service quality.
4. (15%) - Documentation, Communication & Content Development: Develops, reviews, edits, and standardizes internal content, including process documentation, business requirements, training materials, presentations, and correspondence. Ensures accuracy, clarity, and consistency across program documentation.
5. (15%) - Stakeholder Engagement & CrossFunctional Coordination: Serves as an analytical liaison between program management, staff, other departments, and external stakeholders. Acts as a point of contact for assigned programs and projects, supporting strategic planning efforts, issue resolution, and facilitating effective communication among stakeholders.