IT Desktop Associate Analyst

POSITION PURPOSE:

This position is for an entry level Desktop Support Analyst. The person in the Desktop Support Analyst role is expected to learn HealthPartners’ devices and services while providing base support, and works closely with more senior analysts to develop the knowledge and skills needed to develop independence within the role.

ACCOUNTABILITIES:

• Responds to desktop and end user incidents or service requests.

• Participates with workstation and end user computing device installation and configuration activities.

• Provides incident or problem diagnosis; ensuring workstation and end user computing device performance issues are resolved.

• Partners with Desktop Support Analysts to support and maintain end user computing devices; e.g. workstations, badges, iPads, Point of Service devices, scanners, etc.

• May participate on end user computing projects.

• Must be able to be on rotational call 24 X 7.

SKILLS/EXPERIENCE:

• Ability to work independently

• Detail-oriented, with strong organizational skills

• Demonstrates oral and written communication skills across a broad range of technical expertise

• Technical troubleshooting and diagnosis capabilities

• Knowledge of desktop support services

• Strong customer service skills

• Proven time management skills

• Ability to be flexible on scheduled hours to accommodate various project dates and times

REQUIRED QUALIFICATIONS:

• 2-year college degree or equivalent experience
• Current, valid, unrestricted Driver’s License (in the state of residence) free of major traffic violations or a pattern of repeated violations for the last 3 years and daily access to a reliable, insured vehicle.

• Must be able to lift 20lbs.

PREFERRED QUALIFICATIONS:

• 4 year college degree

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.