What are the responsibilities and job description for the Desktop Analyst II position at Associate Staffing?
Desktop Analyst II
Target Pay Rate
(Information not provided)
Overview
Join a leading organization that values innovation and exceptional customer service. As a Desktop Analyst II, you'll play a vital role in supporting internal employees with hands-on desktop support, refresh work, and IT troubleshooting. This full-time, on-site opportunity offers great visibility within a growing company, with the potential to convert to a full-time employee based on performance. If you enjoy interacting with clients, working in a fast-paced environment, and continuously developing your technical skills, this role provides a rewarding platform to grow your career.
Required Skills
- 2 years of desktop support experience supporting Windows and Mac systems
- Hands-on experience with workstation setup, refreshes, and troubleshooting hardware and software
- Knowledge of ServiceNow, Outlook, and end-user device deployment
- Strong customer service skills and professional communication
- Ability to work onsite full-time and support in-person client interactions
- Experience with Active Directory, Office 365, networking, and mobile device support
Nice-to-Have Skills
- Prior experience with refresh work and support for conference room technology
- Familiarity with ServiceNow ticketing system
- Experience in a fast-paced, client-facing IT support environment
- Knowledge of security policies related to device imaging and configuration
Preferred Education and Experience
- Associate degree, certificate, or Boot Camp in Computer Science or a related field
- 2 or more years of relevant IT support experience, ideally supporting Windows and Mac environments
- Demonstrated ability to troubleshoot and resolve hardware/software issues efficiently
Other Requirements
- Must work 100% in a corporate office Monday through Friday; remote work is not supported for this role
- Ability to collaborate with various internal teams and external vendors
- Attention to detail and commitment to providing high-quality customer service
This is an excellent chance to develop your technical expertise while contributing to a dynamic team. If you're eager to advance your IT support career in a supportive environment, we encourage you to apply today.
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.