What are the responsibilities and job description for the IT Desktop Technician position at Healthcare IT Leaders?
Our Healthcare client in Long Island, NY is looking for IT Desktop Support Technicians for a 5 month contract potential extensions. Candidates must be local and able to go onsite to New Hyde Park a couple days a week.
Duties and Responsibilities:
Qualifications:
To learn more about this and other positions, contact Andrew Felix at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .
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Duties and Responsibilities:
- Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
- Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
- Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
- Coordinates with vendors on break/fix issues as necessary, Images, installs, and supports software for all workstation types
- Troubleshoots, supports, and repairs hardware
Qualifications:
- High School Diploma or equivalent required
- Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
- Experience with service delivery modes, processes, techniques and tools, required
- Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
- Knowledge of Citrix, Networking (TCP/IP, DNS), required
- Excellent written and oral communications skills as well as analytical and organizational skills, required.
- Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred
- ITIL v3 Foundation or Six Sigma Certification, preferred
To learn more about this and other positions, contact Andrew Felix at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .
#LI-AF1