What are the responsibilities and job description for the Care Coordinator position at Health System Services Ltd?
Are you E.P.I.C?!
At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Care Coordinators for the following departments:
- Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
- Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.
- CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!
- Outpatient Services – If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.
- Resupply & Compliance Services - If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it.
Each position plays a vital role in delivering top-notch care and customer service!
What You’ll Do
- Provide Excellent Service: Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.
- Educate Clients: Guide individuals and clients on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.
- Coordinate and Collaborate: Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.
- Manage Documentation: Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.
- Ensure Compliance: Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.
What You Bring
- Communication & Empathy: Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.
- Team-Oriented Mindset: Willingness to collaborate across departments and support shared goals.
- Adaptability & Drive: Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.
- Attention to Detail: Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.
- Minimum Education: High School Diploma or GED required. Associate or Bachelor’s degree preferred
What You Get - Benefits That Go Beyond the Basics
- Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
- Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
- Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
- Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program
- Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
- Be Part of Something Bigger - Join an organization that values giving back through community programs
Compensation
- $18.00 - $24.00 per hour, depending on experience
Location
- Wheatfield, NY
Salary : $18 - $24