Medical Equipment Technician - Full Time

Are You E.P.I.C?!

Do you bring Empathy, Passion, Integrity, and Commitment to everything you do? If you enjoy working with your hands, troubleshooting technical issues, repairing equipment, and helping people, you may be exactly who we’re looking for!

At Health System Services, we’re passionate about healthcare and the people we serve. As a Medical Equipment Technician, you’ll play an important role in keeping medical equipment safe, reliable, and ready for use. This is a hands-on, field service-oriented position that combines technical troubleshooting and repairs with customer service and equipment delivery. You’ll work directly with customers and healthcare facilities to maintain equipment, resolve issues, and help ensure patients receive the equipment and support they need.

What You’ll Do

• Troubleshoot & Repair: Inspect, diagnose, maintain, and repair medical equipment in accordance with manufacturer specifications to ensure safe and reliable operation.
• Perform Preventative Maintenance: Complete preventative maintenance (PM), test and calibrate equipment as needed, maintain equipment logs, and ensure all required billing is completed.
• Provide Field Service Support: Work with healthcare facilities and maintenance personnel to address equipment concerns, coordinate repairs, and provide updates on service needs.
• Manage Repairs & Parts: Coordinate with Purchasing to track parts needed for repairs, provide status updates, approve repair orders, prepare quotes, and send repair and preventative maintenance estimates.
• Maintain Accurate Records: Keep E-Maintenance and Bonafide maintenance systems up to date, document completed work, and maintain accurate equipment and service records.
• Prepare Equipment for Delivery: Prepare orders, inspect equipment, and ensure medical equipment is clean, properly maintained, and ready for delivery or pickup.
• Support Equipment Delivery: Drive a company truck to deliver and pick up medical equipment and supplies at customer locations, obtaining required customer signatures and documenting transactions as needed.
• Deliver Excellent Customer Service: Communicate professionally with customers, answer equipment-related questions, troubleshoot concerns, and help ensure a positive service experience.
• Educate Customers: Provide instructions on the safe and effective use of home medical equipment and answer questions to help customers feel confident using their equipment.
• Keep Things Organized: Maintain clean and organized storage areas at company and customer facilities, clean delivery equipment such as totes and dollies, and assist with inventory counts and supply orders.
• Support Daily Operations: Assist with equipment inventory, supply management, repair coordination, and other operational needs as assigned.
• Deliver E.P.I.C. Service: Bring empathy, passion, integrity, and commitment to every interaction with customers, healthcare professionals, and teammates.

What You Bring

• A Technical Mindset: You enjoy working with your hands, diagnosing problems, and figuring out how to repair and maintain equipment.
• Field Service Experience: At least 2 years of relevant field service, equipment maintenance, repair, or technical troubleshooting experience is preferred.
• Mechanical & Technical Skills: You have a mechanical or technical background and are comfortable using tools, diagnosing equipment issues, and performing repairs.
• A Strong Troubleshooting Ability: You can identify problems, evaluate possible solutions, and determine the appropriate next steps to resolve equipment issues.
• Customer Service Skills: You understand the importance of providing friendly, professional, and dependable service when working directly with customers.
• Communication Skills: You can clearly explain technical information, communicate service updates, and work effectively with customers, facility personnel, and internal teams.
• Organization & Attention to Detail: You can maintain accurate service records, track repair parts, manage equipment logs, and keep work areas organized.
• Problem-Solving Skills: You can interpret written and verbal instructions, follow maintenance procedures, and adapt to different equipment and service situations.
• Computer Skills: You’re comfortable using word processing programs, web-based mapping tools, delivery software, and maintenance tracking systems.
• Driving Requirements: You have a clean driving record and are comfortable driving a company truck to customer locations.
• Minimum Education: High School Diploma or GED required.

What You Get – Benefits That Go Beyond the Basics

• Comprehensive Health Coverage – Medical, Dental, and Vision insurance to keep you and your family well.
• Future-Ready Retirement Plan – 401(k) with a 3% company contribution after one year and 1,000 hours worked.
• Time to Recharge – Generous PTO, vacation, and 9 paid holidays.
• Extra Support When You Need It – Optional Short-Term Disability, company-paid Long-Term Disability, and a free, confidential Employee Assistance Program.
• Education That Pays Off – Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Be Part of Something Bigger – Join an organization that values giving back through community programs and making a difference in the lives of others.

Compensation

• $22.00 - $26.00 per hour, depending on experience

Shift

• Monday - Friday, 8:30am to 5:00pm

Location

• Wheatfield, NY with a transition to Tonawanda, NY.