SUD Supervisor - SF Outpatient Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.

Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals. Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible
and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic
barriers to healthcare and promote health equity for all. We offer a wide range of services, including
mental health care, residential and outpatient substance use treatment, and primary health services.
Additionally, we provide transitional support for individuals re-entering the community after involvement
in the criminal justice system. By integrating physical and behavioral health, we empower individuals to
overcome challenges by addressing social determinants of health, fostering resilience, and facilitating
recovery.

The Outpatient Program is specifically designed for people who struggle with substance use disorders,
mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations
from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender
identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s,
referrals from other agencies and step-down transitional clients from residential treatment programs.

The SUD Supervisor supervises and manages staff to ensure provision of quality client care and effective
team performance in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision.
The SUD Supervisor is primarily responsible for staff offboarding and training, staff supervision, as well
as other daily activities essential to incorporating the agency’s mission and values as a part of our service
delivery. The SUD Supervisor is also responsible for overseeing client care as it relates to staff
scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager.

KEY RESPONSIBILITIES

People Management:

• Responsible for providing direct supervision, training, and guidance to the direct service staff

assigned.

• Ensures all direct reports are in compliance with HR360 policies, procedures, and position

expectations and performance goals.

• Gives ongoing feedback and conducts formal performance evaluations in a timely manner.
• Conducts staff meetings as needed and ad hoc staff huddles at the start of each shift worked,

delegates staff assignments during each shift.

• Identifies the direct reports strengths and weaknesses and strives to develop each direct report

to their fullest potential.

• Delivers and arranges trainings and resources required for direct reports to perform their roles.
• Provides coaching, support, follow up and performance management to direct reports to ensure

productivity/client care expectations are met.

• Supports the director/manager in interviewing, selection, hiring, and terminations for positions

within the program.

• Responsible for direct report performance management including performance improvement

plans, formal written warning notices.

• Supports the director/manager in terminations of direct reports as needed.
• Maintains open communications with the director/manager concerning employee matters/needs

and seeks consultation when needed.

• Responsible for scheduling and facilitating team meetings as applicable to support client care and

staff development.

Treatment Oversight:

• Responsible for clinical and administrative oversight of all treatment services provided by direct

reports within scope of practice.

• Responsible for ensuring that direct reports provide strengths based, trauma informed, harm

reduction, and culturally attuned services.

• Responsible for ensuring that all treatment services are provided in an ethical and legal manner.
• Responsible for reviewing clinical documentation and providing co-signature as applicable.
• Responsible for all direct reports submitting documentation in accordance with program

requirements and in compliance with all compliance and regulatory requirements and agencies
policies and procedures. this includes timeliness of documentation with progress notes being
completed no later than the following business day, assessments, treatment plans, and discharges
occur on time.

• Responsible for identifying treatment oversight needs for the team and communicating the needs

to the manager.

• Assumes ownership for any crisis as it relates to service delivery and sees it through to completion.

This may include consultation, direct service, crisis intervention, ensuring proper documentation
on call duties, and LPS responsibilities as applicable.

• Facilitates and assess with client case conferences as applicable.
• Ensures that team communicates and collaborates with all members of the behavioral health

team including medical, mental health, psychiatry, substance abuse staff and others.

Program Management:

• Responsible for ensuring that all treatment service plans and activities are executed in keeping

with the organization's values, mission, vision, and strategy.

• Responsible for maintaining team productivity and contract utilization.
• In collaboration with management, develops and maintains good relations with contractors and

other collaborators to ensure program continuation with an assigned program.

• Responsible for ensuring compliance with all programmatic or project contractual requirements.
• Insurers all direct reports remain in compliance with policies and procedures as it relates to day to-day program operations in collaboration with the managers, QI, EHR staff.
• Responsible for direct reports and team's performance. Team performance includes productivity,

contract utilization, and the quality of services provided by the team.

• Consults and collaborates with the manager concerning client assignment and workload

distribution across the team.

Direct Service:

• Direct service as necessary and within scope of practice, which may include crisis intervention,

assessments, individual services, group services, case conferences, and treatment plans as
assigned by the manager.

• Assumes ownership for any crisis as it relates to service delivery and sees it through to completion.

And perform other duties as assigned.

QUALIFICATIONS
Education, Certification, and Experience

• High school diploma or equivalent.
• An AOD Certification, with at least 4 years of Supervisory experience,

OR
A BBS Registration 2 years Supervisory experience.

• First Aid and CPR Certification.
• Experience working successfully with issues of substance abuse, mental health, criminal

background, and other potential barriers to economic self-sufficiency.

• Valid California driver’s license.

Desired:

• Bachelor’s Degree in related field.
• Knowledge of community resources for non-profit substance abuse treatment facilities.
• Experience with government contracts and compliance.

Knowledge

• Culturally competent and able to work with a diverse population.
• Experience working successfully with issues of substance abuse, mental health, criminal

background, and other potential barriers to economic self-sufficiency.

• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet

applications.

• Integrity to handle sensitive information in a confidential manner

Desired:

• Knowledge of gender-responsive, trauma-informed, and co-occurring treatment.
• Knowledge of clinical documentation (treatment plans, progress notes, etc.).

We will consider for employment qualified applicants with arrest and conviction records.