Supervisor I - SF Residential

Job Overview

815 Co-ed Residential Treatment Program is in search of someone that's motivated, can work in high pace environment, and understand trauma informed care. The potential candidate must be willing to work evenings and weekends.

The Supervisor I supervises and manages staff to ensure provision of quality client care and effective team performance in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision.  The Supervisor I is primarily responsible for staff onboarding and training, staff supervision, as well as other daily activities essential to incorporating the agencies mission and values as a part of our service delivery. Supervisor I is also responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager.

Key Responsibilities

People Management Responsibilities:

• Responsible for providing direct supervision, training, and guidance to the direct service staff assigned.
• Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals.
• Gives ongoing feedback and conducts formal performance evaluations in a timely manner.
• Conducts staff meetings as needed and ad hoc staff huddles at the start of each shift worked, delegates staff assignments during each shift.
• Identifies the direct reports strengths and weaknesses and strives to develop each direct report to their fullest potential.  
• Delivers and arranges trainings and resources required for direct reports to perform their roles.
• Provides coaching, support, follow up, and performance management to direct reports to ensure productivity/client care expectations are met.
• Supports the director/manager in interviewing, selection, hiring and terminations for positions within program.
• Responsible for direct report performance management including, performance improvement plans, formal written warning notices.
• Supports the director/manager in terminations of direct reports as needed.  
• Maintains open communication with the director/manager concerning employee matters/needs and seeks consultation when needed.
• Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development.

Treatment Oversight Responsibilities:  

• Responsible for clinical and administrative oversight of all treatment services provided by direct reports within scope of practice.
• Responsible for ensuring that direct reports provide strengths based, trauma informed, harm reduction, and culturally attuned services.
• Responsible for ensuring that all treatment services are provided in an ethical and legal manner.
• Responsible for reviewing clinical documentation and providing co-signature as applicable.
• Responsible for all direct reports submitting documentation in accordance with program requirements and in compliance with all compliance and regulatory requirements and agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occur on time.
• Responsible for identifying treatment oversight needs for the team and communicating the needs to the Manager.
• Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion. This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable.
• Facilitates and assists with client case conferences as applicable.
• Ensures that team communicates and collaborates with all members of the behavioral health team including:  medical, mental health, psychiatry, substance abuse staff and others.

Program Management Responsibilities:  

• Responsible for ensuring that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision and strategy.
• Responsible for maintaining team productivity and contract utilization.
• In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program.
• Responsible for ensuring compliance with all programmatic or project contractual requirements.
• Ensures all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with the Managers, QI and EHR staff.
• Responsible for direct report’s and team’s performance. Team performance includes: productivity, contract utilization, and the quality of services provided by the team.
• Consults and collaborates with the manager concerning client assignment and workload distribution across the team.

Direct Service Responsibilities:  

• Direct Service as necessary and within scope of practice, which may include: crisis intervention, assessments, individual services, group services, case conferences, and treatment plans as assigned by the manager.
• Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion.
• And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education Requirements:

• State AOD registration or certification required and at least 2 years providing direct client services.
• Desired: Bachelor’s Degree in related field.

Experience:

• Preferable a minimum of three years’ experience providing supervision to direct service providers in comparable size agencies with similar clients.
• Experience with efficient and effective treatment and management of clients with co-occurring mental health and substance use disorders.
• Knowledge of and experience with providing trauma informed services.
• Strong computer skills, including Outlook, Excel, Word and PowerPoint.

Required:

• Background Clearance.
• Must not be on parole or probation for a minimum of two years.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.

Skills and Abilities Required:

• High degree of insight and ability self-regulate.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Tag: IND100.