Lead Case Manager - Pomona Youth DMH

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.
JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible
and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic
barriers to healthcare and promote health equity for all. We offer a wide range of services, including
mental health care, residential and outpatient substance use treatment, and primary health services.
Additionally, we provide transitional support for individuals re-entering the community after involvement
in the criminal justice system. By integrating physical and behavioral health, we empower individuals to
overcome challenges by addressing social determinants of health, fostering resilience, and facilitating
recovery.

Prototypes is committed to creating healthier families and stronger communities through a wide range of
prevention, education, and treatment services. Our outpatient substance use disorder programs for adults
provide evidence-based care tailored to individual needs, including specialized support for parents,
pregnant women, and those involved with child welfare or the court system. We also offer comprehensive
behavioral health services for children (ages 0–20) and adults (21 ), ranging from early intervention to
intensive mental health treatment. For youth, we provide programs that promote alcohol- and drug-free
lifestyles, while supporting parents in strengthening their families and preventing child abuse. Through
counseling, therapy, psychiatric care, medication management, and coordinated holistic support, our
dedicated team helps every client build a healthier, happier, and more resilient life.

The Case Manager I delivers client services by coordinating care within the organization's continuum of
services and with external human services providers. They collaborate closely with clients to assist in
completing intake paperwork, outcome assessments, and applying for benefits. Working alongside a
multidisciplinary team, Case Manager I ensures optimal treatment outcomes aligned with HealthRIGHT
360's philosophy, goals, policies, mission, and vision. Reliable transportation is required as our services
are provided flexibly across outpatient offices, residential treatment settings, or in the community as
dictated by client needs and program requirements.

KEY RESPONSIBILITIES
Leadership

• Serve as a role model for staff, demonstrating best practices in service delivery and professional

conduct.

• Provide guidance, support, and coaching to team members to enhance performance and client

outcomes.

• Promote a safe and healthy work environment, ensuring compliance with environmental, safety,

and health standards.

• Foster a culture of accountability by ensuring team adherence to organizational policies and

procedures.

• Ensure all client documentation is accurate, complete, and submitted on time according to

program, regulatory, and organizational requirements.

• Monitor staff compliance with policies, procedures, and performance expectations.
• Support adherence to regulatory, contractual, and program-specific requirements as delegated

by management.
Case Management and Client Support

• Complete case management assessment and enter financial and benefit information during client

admission.

• Monitor client's progress towards treatment plan goals and provide input.
• Support client in Medi-Cal application or transfer.
• Assess client’s case management needs and complete releases of information.
• Connect clients to various services: benefits, healthcare, employment, housing, outpatient

substance use services, etc.

• Coordinate external service linkage and communication (appointments, probation, child visits,

court minute orders, etc.).

• Complete VI-SPDAT and connect client to housing options.
• Collaborate with clients on rehabilitation goals.
• Prepare clients for job search and aid with resume writing.
• Provide treatment oversight for case management services.
• Provide translation services as needed.
• Complete client UA tests and documents results (if assigned).
• Transport clients as needed.

Child Specific Duties

• Provide support for parents and caregivers to strengthen the family members’ network of

relationships and community resources.

• Provide field-based services as required by the program.
• Collaborate with school staff, and advocate and participate in IEP or 504 plan meetings as needed.

FSP-Specific Duties

• Complete and submit rent invoices/ flex fund request/ and vendor check requests as needed.
• Complete KEC/OMA’s at scheduled due date.
• Participate in Outreach and Engagement Process (including commuting into the field as needed).

CRP-Specific Duties

• Outreach and engagement for referred individuals and clients struggling to meet probation

mandates (Including commuting into the field as needed).

• Complete weekly outreach and engagement reports.
• Provide jail in-reach and post-release case management as needed. (Services may take place in

the office, jails, and probation hubs).

• Collaborate with clients and their families to support reintegration into the community.
• Coordinate and collaborate with law enforcement to promote compliance and increase the

likelihood of success of the client.

• Assist with the development of groups and activities that meet the needs of the clients served.
• Offer peer support to clients when needed to obtain needed community resources.
• Collaborate with outside agencies to help clients obtain needed community resources (housing,

sober livings, substance abuse recovery agencies, medical facilities, employment/education
agencies, DPSS, DMV or other needed resources).
Documentation

• Write progress notes within 24 hours of service delivery.
• Write client progress letters and court reports with supervisor approval.
• Maintain compliance with clinical documentation standards (HIPAA, 42-CFR, DMH, SAPC).
• Complete Peer Reviews (Chart Audits) in a timely manner.

Administration and Other Duties

• Seek clinical consultation in new or high-risk situations.
• Maintain expected client care hours and productivity.
• Attend and actively participate in assigned Clinical Supervision.
• Participate in agency, team, and assigned meetings.
• Participate in training opportunities and complete assigned training.
• Communicate collaboratively with all members of the behavioral health team.
• Arrange work schedule according to program needs.
• Read and respond to emails daily.
• Maintain compliance with agency policies and procedures.
• Maintain compliance with all relevant standards and regulations.

And perform other duties as assigned.

QUALIFICATIONS
Credentials and Experience

• Option I:

o Bachelor’s degree from an accredited university.
o Registration as an SUD Counselor from CAADE, CCAPP or CADTP.

• Option II:

o High school diploma or equivalent.
o Certification as an SUD Counselor from CAADE, CCAPP, or CADTP.

• Two years’ case management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience in the human service field and demonstrated expertise in substance abuse treatment,

relapse prevention, and recovery.

• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.
• We will consider for employment qualified applicants with arrest and conviction records.
• Must complete a background check and livescan.