What are the responsibilities and job description for the Customer service and scheduling cordinator (plumbing) position at HDPLUMBERS, LLC?
Company Description
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Role Description
This is a full-time hybrid role located in Carlsbad, CA with some work-from-home flexibility. The Customer Service and Scheduling Coordinator will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, coordinating schedules for plumbing services, and maintaining effective communication channels. Daily tasks include handling phone calls, emails, scheduling appointments, following up with customers, and documenting service interactions.
Qualifications
- Skills in Customer Satisfaction, Customer Experience, and Customer Service
- Proficient in Customer Support and Communication
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Experience in the plumbing industry is a plus
- Proficiency in scheduling software and CRM systems is advantageous