System Analyst

Terminal Management System (TMS)

Keywords

• Preferred technical experience includes Windows administration, Linux administration, Programmable Logic Controllers (PLCs), Human‑Machine Interfaces (HMIs), Operator Interface Panels (OIPs), client/server architectures, Penguin (Stratus) ztC Edge and ft Server technologies.

• Hands‑on experience troubleshooting, configuring, and supporting PLC and HMI systems, including current and legacy hardware and PLC programming platforms such as Rockwell Studio 5000, Emerson PAC Machine Edition, B&R Automation Studio. HMI Application Experience: FactoryTalk View SE, Inductive Automation Ignition,

3 years of experience supporting Terminal Automation Systems (Top tech TMS) and/or Operational Technology (OT) environments within refined fuels or related industrial domains.

Primary Technical Skills (Mandatory)

• TMS (Terminal Management System) – TMS6 / TMS7 support and troubleshooting

• Linux / Red Hat – command-line operations, log analysis, service and process management

• MySQL – basic queries, transaction and data validation

• OT integrations & transaction flow knowledge – Toptech, Tabs/TDS, Digi, Railman

• Ability to troubleshoot application, system, and integration issues in an OT environment

Secondary ITSM / Operational Skills

• Incident Management – issue triage, troubleshooting, and resolution

• P1 / P2 Incident Handling – experience in participating critical incidents and participating in bridge calls

• Root Cause Analysis (RCA) – identify root causes and implement corrective / preventive actions

• Vendor Escalations – coordination with third-party vendors for issue resolution and tracking

• Experience working within ITSM processes (incident, escalation, communication, closure)

Mandatory Work Requirements as TMS support is critical

• Flexible to work in US/night shifts

• Willing to participate in rotational on-call support

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.