Information Technology Technician

The ENSD Technician is responsible for executing projects to deploy backbone capacity. This includes reading and understanding engineering and design packages, installing all cabling and hardware following standard operating procedures, documenting progress, and communicating with network engineers to assist with troubleshooting and provisioning.

This role requires strong organizational skills, effective and professional communication, and the ability to meet the physical demands of the position. Physical demands include the ability to move about the work area for long durations to perform essential job functions, regularly carrying 20lbs, and lifting 50lbs multiple times per day. Technicians will be required to assist with quality audits and emergency troubleshooting needs.

Key Responsibilities

• Reading and understanding the engineering and design package(s)
• Reviewing bill of materials to confirm that all necessary materials are included
• Assembling and installing network hardware
• Running and patching pre-terminated fiber optic cabling
• Labeling hardware and connections
• Assisting network engineers with troubleshooting and provisioning
• Collecting deliverables such as pictures of completed work
• Reporting daily progress to the team lead and/or customer
• Cooperating with other technicians to execute large projects in a timely manner
• Coordinating with external partners to ensure smooth execution
• Maintain work areas and storage spaces
• Support other internal teams as needed if project work is slow
• Participate in on-call rotation for emergency troubleshooting
• Up to 25% travel to support variable workloads

Required Qualifications

• Proficiency with Google Workspace products like Sheets and Docs.
• The ability to move about the work area for long durations to perform essential job functions
• The ability to regularly carry a 20lbs ladder
• The ability to lift 50lbs hardware multiple times per day

Preferred Qualifications

• Experience in commercial or hyperscale network construction/installation
• Experience installing fiber optic or low-voltage cabling
• Experience in another construction field
• Experience repairing network equipment or cabling

Attributes That Define Success in This Role

• Strong written and verbal communication
• A commitment to problem solving
• The interpersonal skills to work well within small teams
• Good dependency management
• The ability to strategically prioritize and circumvent obstacles

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.