Information Technology Analyst

Job Title: IT Analyst – Desktop & Deskside Support

Job Summary

We are seeking an experienced IT Analyst with strong Desktop and Deskside Support expertise to provide technical support for end‑user systems, troubleshoot hardware/software issues, and ensure seamless IT operations. The role involves direct interaction with users, hands‑on troubleshooting, and coordination with internal IT teams to deliver timely resolutions.

Key Responsibilities

• Provide onsite and remote deskside support for desktops, laptops, printers, and peripherals
• Install, configure, and maintain Windows/macOS operating systems and standard business applications
• Diagnose and resolve hardware, software, and network connectivity issues
• Support end‑user devices, including docking stations, monitors, mobile devices, and accessories
• Manage user account administration (AD, email, VPN, access permissions)
• Perform system imaging, patching, and upgrades
• Support incident, service request, and change management processes via ticketing tools
• Assist users with collaboration tools (Outlook, Teams, VPN, etc.)
• Coordinate with infrastructure, network, and security teams for issue resolution
• Document resolutions, procedures, and asset details accurately
• Ensure adherence to IT policies, security standards, and compliance requirements

Required Skills & Qualifications

• Bachelor’s degree in Information Technology or a related field (or equivalent experience)
• 3–6 years of experience in Desktop / Deskside Support or IT Analyst roles
• Strong knowledge of Windows OS, MS Office, Outlook, Teams, and VPN tools
• Experience with Active Directory, group policies, and user provisioning
• Good understanding of networking basics (LAN, WAN, Wi‑Fi, DNS)
• Experience working with ITSM tools (ServiceNow, Remedy, JIRA, etc.)
• Excellent problem‑solving and customer‑service skills
• Ability to work independently in fast‑paced environments