Computer Aided Design Support Engineer

HCLTech is seeking a highly talented and self-motivated Computer Aided Design Support Engineer to install, configure, administer, troubleshoot, and migrate CAD tools such as 3DEXPERIENCE, CATIA V5, Delmia, AutoCAD, and SolidWorks. This role involves ensuring seamless integration with existing systems, providing technical support, and collaborating with engineering teams to optimize application performance.

Job Title: Computer Aided Design Support Engineer

Job ID: 1641005BR

Position Type: Full-time

Location: Raymond, OH

Responsibilities:

• Installation and Configuration:
• Install and configure CAD applications such as 3DEXPERIENCE, CATIA V5, Delmia, AutoCAD, and SolidWorks.
• Ensure proper setup and integration with existing systems and workflows.

Administration:

• Manage user accounts, permissions, and access controls.
• Maintain application settings and preferences to optimize performance.

Troubleshooting:

• Provide technical support for any issues related to CAD applications.
• Diagnose and resolve software and hardware problems.
• Collaborate with vendors and other IT teams to address complex issues.

Application Migration:

• Plan and execute migration of CAD applications to new versions or platforms.
• Ensure data integrity and minimal disruption during migration processes.

System Monitoring & Maintenance:

• Monitor system performance and usage to identify potential issues.
• Perform regular maintenance tasks such as updates, patches, and backups.
• Implement and maintain disaster recovery plans.

User Support and Training:

• Assist users with application-related queries and provide training on best practices.
• Develop and maintain documentation for application usage and troubleshooting.

Collaboration:

• Work closely with design and engineering teams to understand their needs and provide tailored support.
• Participate in cross-functional projects to enhance application capabilities and integration.

Skills :

Technical Expertise:

• Proficiency in 3DEXPERIENCE, CATIA V5, Delmia, and Team center.
• Strong understanding of CAD application architecture and functionality.

Problem-Solving:

• Excellent troubleshooting skills and ability to diagnose complex issues.
• Ability to work under pressure and manage multiple tasks simultaneously.

Communication:

• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.

Experience:

• Previous experience in a similar support role is highly desirable.
• Familiarity with standard practices and service management.

Pay and Benefits

Pay Range Minimum: $63000 per year

Pay Range Maximum: $96000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.