What are the responsibilities and job description for the Business Consultant - P&C Claims position at HCLTech?
Job Title: Business Consultant – P&C Claims
Owner – P&C Claims
Experience: 8–10 Years
Domain: Property & Casualty Insurance
Job Description
Drive claims transformation and operational improvements across P&C claims operations.
Key Responsibilities
· Analyze claims lifecycle including FNOL, investigation, adjudication, and settlement
· Identify opportunities to improve claims efficiency and customer experience
· Gather and document business requirements for claims processes
· Collaborate with claims operations and IT teams
· Support claims system implementation initiatives
Required Skills
· 8–10 years P&C insurance experience with claims expertise
· Knowledge of claims lifecycle and claims management systems
· Experience in claims process improvement or transformation programs
· Strong stakeholder communication and documentation skills
· Familiarity with Agile delivery models