What are the responsibilities and job description for the Technical Support / Desktop - Must be local to Salem, VA 24153 position at HCL Global Systems Inc?
Only Local candidates can apply - In-Person Interview Only
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District Client. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skill Required / Desired Amount of Experience
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
Experience working with help desk request tracking and reporting tools Required 5 Years
Strong Customer Service skills that include a "customer first" attitude Required 5 Years
Provide computer training for field staff Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have