What are the responsibilities and job description for the Customer Service - Order Fulfillment position at HB Workplaces?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Customer Service Representative
- Respond promptly and professionally to customer emails and phone calls regarding orders.
- Process customer orders accurately and maintain electronic documentation and files.
- Address and resolve customer issues, including product inquiries, shipment questions, and order discrepancies.
- Assist customers with tracing or locating missing shipments.
- Demonstrate professionalism and maintain a high level of customer service.
- Uphold company values and contributes to a positive, team-oriented environment.
- Complete required administrative tasks, including preparing reports and written correspondence.
- Perform all system-related transactions and ensure all related paperwork is complete and accurate.
Preferred Qualifications
- Two or more years of experience as a Customer Service Representative.
- Strong attention to detail, problem-solving ability, and basic math skills.
- Excellent written and verbal communication skills across all levels of an organization.
- Experience working directly with customers in a service-focused environment.
- Strong computer proficiency, especially with ERP systems and Microsoft Office products.
- Proven ability to work effectively as part of a team.
- Experience working with 3PL partners and trucking/shipping providers.
WORK ENVIRONMENT
The work environment is split between an office and warehouse setting, with some outdoor exposure during the workday. While performing the duties of this job, the employee is required to frequently move around the warehouse and may be exposed to various temperatures during the day. The noise level in this work environment may range from moderate to loud. This position works in proximity to operating equipment such as forklifts, trucks and lifts and may require the use of box cutters, scanners, hand carts, computer systems.
ABOUT MOZAIK:
Mozaik provides innovative, high-quality surface solutions to customers across the region. Our values focus on exceptional service, accuracy, teamwork, and continuous improvement. We offer competitive compensation, benefits, and opportunities for growth.