Operations Manager

SUMMARY

Is responsible for the overall management of a group of Project Coordinators and Project Managers in the Boise, Draper, Las Vegas, Reno, Seattle offices. Ensures a high level of customer satisfaction while maintaining a profitable business operation through effective management of personnel and customer projects.

The operations manager is responsible for managing a variety of administrative needs for a fast-paced energetic design firm. Responsibilities range from day-to-day team management, project teaming, training, and managing larger projects.

DUTIES AND RESPONSIBILITIES

Leadership and Management

• Establishes and encourages a “learning” environment to encourage skill and knowledge development among staff
• Implements an organizational structure that functions effectively based on dealership operational processes and personnel skill levels

• Establishes local dealership as a desirable place to work, with a strong continuous improvement culture and as an environment where employees willingly produce at their maximum ability

• Ensures that key attributes such as professionalism, work and moral ethics, motivation, creativity, personal employee satisfaction, etc. are strong cultural elements within the dealership

Processes/Procedures

• Ensures that project management processes are efficient, well documented and lead to successful project completion
• Establishes and enforces procedures and methods of work, ensuring that all project management activities are consistent and efficient while exceeding customer satisfaction criteria
• Identify and implement improvement opportunities within company operations

Quality and Customer Satisfaction

• Establishes and promotes service standards of performance, and ensures those standards are met by operations personnel

• Understands customer satisfaction criteria and monitors these criteria for all service customers

• Encourages and participates in division quality processes and meetings, ensuring that on-going quality processes are being implemented and that continual improvement goals are being met

Field Operations

• Create clear and attainable project objectives, build the project requirements, and manage the constraints of cost, time, scope, and quality

• Communicate with clients and contractors concerning status of order and schedule

• Manage on-site activities and schedules for installation
• Schedule pre-install site checks and post install punch list tasks

• Calculate install costs, complete field measures and verify accuracy of specifications

• Attend client and construction status meetings, receive schedule updates and coordinate product delivery and installation

QUALIFICATIONS AND CREDENTIALS

• Bachelor’s degree from an accredited university or college and 2-4 years of administrative experience; experience in a design firm or commercial furniture required OR 5 years of direct operational experience, commercial furniture or construction background required
• Proven ability to motivate teams and manage conflict; ability to provide feedback and develop team members
• Proficient in CORE and Microsoft Office Suite, and the ability to quickly learn new applications
• Professional demeanor and approach
• Must complete tasks in a timely and accurate manner
• Excellent written and verbal communication skills
• Ability to take ownership of projects and responsibilities
• Exceptional organizational skills, detail oriented, and self-starter
• Ability to collaborate with people from all levels of the business.
• Professional demeanor and approach

WORK ENVIRONMENT

The work environment will vary for office work versus work that takes place on a construction site.  The physical office environment is consistent with most professional service organizations. The noise level in the work environment is usually quiet.  Sitting, keyboarding, and constant verbal and written communications required on a daily basis.

While performing the duties of this job, the employee is required to frequently go on site to inspect a project and may be exposed to ongoing construction and various weather conditions.  The noise level in this work environment may range from moderate to loud.  This position is also performed in outside weather conditions and may require personal protective equipment (PPE).

HB Workplaces reserves the right to modify job descriptions according to business necessity.  Job descriptions should be reviewed at least annually for compliance and appropriateness.