What are the responsibilities and job description for the Support Analyst position at Hazeltree?
Company: Hazeltree Fund Services Inc.
Job Title: Analyst, Client Support
Location: New York City
Job Type: Full-Time
Reports To: Senior Manager, Client Support
About Hazeltree Fund Services Inc.
Hazeltree is a global leader in cloud-based treasury solutions, empowering investment firms with cutting-edge technology to optimize financial performance, enhance liquidity, and mitigate risk.
Position Overview:
We are seeking a highly motivated entry-level Analyst, Client Support professional with strong SQL knowledge, excellent communication skills, and an interest in financial technology and treasury management systems. This role is ideal for candidates with up to 2 years of experience who enjoy solving technical problems, working directly with clients, and learning how financial applications operate in real-world environments.
The ideal candidate is analytical, organized, client-focused, and eager to develop technical expertise while supporting production applications and implementations.
Key Responsibilities:
- Analyze, manipulate, map, and load data into SQL databases
- Communicate professionally with clients regarding support requests, timelines, and issue resolution updates
- Troubleshoot application and production support issues
- Respond to and track support tickets through platforms such as Zendesk
- Assist with maintaining internal documentation, knowledge bases, and user guides
Required Skills & Qualifications:
- Strong SQL knowledge, including:
Writing queries
Data manipulation
Stored procedures and T-SQL basics
Debugging and troubleshooting data issues
- Excellent client-facing and interpersonal communication skills
- Strong analytical and problem-solving abilities
- Interest in financial technology, treasury management, or financial systems
- Ability to manage multiple priorities in a fast-paced environment
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Retirement savings plan with employer contributions.
- Opportunities for professional growth, training, and certifications.
- A dynamic and collaborative work environment at the forefront of cloud security and treasury technology.
How to Apply
Interested candidates should submit their resume and a cover letter to Careers@hazeltree.com with the subject line: "Support Analyst Application – [Your Name]"
Visa Sponsorship: At this time, we are unable to provide visa sponsorship or support for work authorization.
Candidates must have current and valid authorization to work in [the country, e.g., the United Kingdom / the United States] without the need for employer sponsorship.
Hazeltree Fund Services Inc. is an equal opportunity employer committed to diversity, equity, and inclusion.