What are the responsibilities and job description for the Desktop Support Analyst position at Solarus Technologies?
Solarus Technologies is seeking a motivated IT Support Analyst / Engineer (Level 1.5 – 2) to join our growing team. This is a hybrid role based in Midtown Manhattan, supporting one of our key clients onsite three days per week, with the remaining time spent collaborating with our internal team at our NYC headquarters.
This position is ideal for someone who has strong foundational IT support experience and is looking to continue developing their technical skillset within a fast-paced MSP environment. Given the nature of this role, you will serve as a direct extension of both Solarus and our client, requiring a high level of professionalism and strong interpersonal skills.
Key Responsibilities:
- Provide onsite and remote technical support for end users, including desktops, laptops, and mobile devices
- Troubleshoot hardware, software, and network issues in a timely and professional manner
- Support and administer Microsoft environments, including Active Directory, Azure, Entra ID, and Microsoft 365 (O365)
- Manage user accounts, permissions, and access controls
- Assist with onboarding/offboarding processes and device provisioning
- Support basic networking (connectivity, VPNs, Wi-Fi issues)
- Serve as a primary point of contact for client stakeholders and end users, delivering a high level of customer service
- Communicate effectively with employees at all levels of the organization, including executives, ensuring a positive support experience
- Escalate complex issues as needed while maintaining ownership through resolution
- Document issues, resolutions, and processes within ticketing systems
- Collaborate with internal teams and client stakeholders to ensure high-quality service delivery
Required Qualifications:
- 2–4 years of IT support experience (preferably within an MSP or client-facing environment)
- Strong troubleshooting skills across Windows environments
- Hands-on experience with:
- Active Directory
- Microsoft Azure / Entra ID
- Microsoft 365 (O365)
- Experience with user administration, group policies, and access management
- Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
- Strong communication skills with the ability to support and engage with users at all levels, including senior leadership
- Proven ability to deliver excellent customer service in a client-facing environment
Preferred Qualifications:
- Industry certifications such as:
- AZ-900 (Microsoft Azure Fundamentals)
- CompTIA A
- Network
- Security
- Previous experience working in an MSP environment
- Exposure to endpoint management tools (Intune, SCCM, etc.)
What We’re Looking For:
- A proactive, solutions-oriented mindset
- Strong interpersonal and communication skills with a polished, professional presence
- Confidence working directly with clients and representing Solarus onsite
- Someone eager to continue learning and growing within IT
- Interest in pursuing additional certifications and advancing technical expertise
Why Solarus Technologies?
At Solarus, we pride ourselves on delivering high-touch IT support while fostering a collaborative and growth-oriented environment for our team. This role offers the opportunity to gain hands-on experience across a variety of technologies and client environments while building a strong foundation for long-term career growth.