What are the responsibilities and job description for the Technical Support Engineer position at Haystack?
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The Role
The Role
- Support, build, implement, and improve technology solutions across sites
- Manage large projects with minimal guidance that affect multiple locations
- Resolve customer issues in time of crisis
- Actively expand scope of knowledge in software design patterns, data structures, AWS technologies, and distributed systems
- Troubleshoot difficult IT problems without SOPs
- Lead continuous improvement efforts
- 3 years of IT client, server, and network service delivery experience
- 4 years of IT systems or relevant commercial production environment experience
- 4 years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4 years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4 years of troubleshooting in a multi-user high availability environment experience
- Ability to lift up to 49 lbs and stand/walk during shifts lasting 12 hours
- Competitive compensation package
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave