What are the responsibilities and job description for the Product Owner position at Haystack?
We're working with a premier insurance client, a leader in providing comprehensive coverage and innovative solutions, to find a key individual who will drive the development of new product platforms and enhance service-related customer journeys.
The Role
The Role
- Own and prioritize the product backlog, roadmap, user stories, and acceptance criteria for service-related journeys.
- Translate complex business needs into clear requirements by asking thoughtful questions and ensuring shared understanding.
- Balance policy information needs for the current product with new data, capabilities, and experiences for future products.
- Work across multiple squads and partner teams, including platform, enablement, Technology, Architecture, Research, Design, and business teams.
- Manage cross-team dependencies, ensuring partners have the requirements, decisions, and timing needed for successful delivery.
- Support onboarding of new user groups by understanding their workflows and introducing relevant data and experiences.
- 3-5 years of direct experience working with Agile teams, with approximately 7 years in business, technology, or consulting.
- Demonstrated experience translating complex or ambiguous business needs into clear product requirements, user stories, and acceptance criteria.
- Strong attention to detail and the ability to identify gaps, clarify assumptions, and drive shared understanding.
- Experience coordinating work across multiple teams and managing dependencies among product, platform, enablement, technology, and business partners.
- Ability to explain complex ideas, issues, and designs to varied audiences and educate business areas on product vision.
- Experience in the insurance industry preferred, along with an experimental mindset and comfort driving innovation.
- Opportunity to drive a high-priority initiative to launch a new product platform.
- Work in an Agile environment, representing the voice of the customer and delivering business value.
- Collaborate with diverse teams across Research, Design, Technology, and Business.
- Contribute to customer research, usability testing, and portfolio-level planning.