What are the responsibilities and job description for the Customer Service Representative position at Hays?
Job Title: TAM Case Specialist
Duration: 6 Months
Payrate: $20/hr Benefits
Hybrid - Bloomfield, CT
Job Description
Key Responsibilities
• Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.
• Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
• Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
Required Qualifications
• High school diploma
• One year of experience in Absence Management Claims
• Experience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what’s required
• Strong customer service skills are a must
Preferred Qualifications
• Bachelor’s degree
- 2 years of customer service experience or any type of claims experience
• Three to five years of FMLA/ADA claims knowledge of process and procedures.
Salary : $20