Technical Services Support Admin Intern

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Title: Technical Services Support Admin Intern

Reports to: Technical Services Manager

FLSA Status: Non-Exempt

Division: HPC

Department: Product Support

Location(s): Waipahu

POSITION SUMMARY: Under direct supervision of the Technical Services Manager, this position exists to assist the Technical Services Manager as a liaison between the dealership and CAT®. The incumbent will work in support of the Technical Services Manager to communicate with Caterpillar® and relay any pertinent information as needed to the dealership and the customers.

Essential Functions

• Working under the direction of HPC Technical Services Manager, (TSM) keeps personnel informed of the latest updates from CAT® by maintaining a Technical Library and distributing technical information within HPC.
• Assists TSM in accurately providing timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
• Assists TSM in administering the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
• Assists TSM to determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
• Assists with conducting inspections and generating reports of deficiencies for user or for factory.
• Assists TSM with measuring scheduled oil sampling results and makes recommendations to user as needed.
• Takes into consideration Dealer and factory liability when reporting and investigating an accident in support of TSM.
• Assists TSM in administering and maintaining ongoing log of product problems and actions that were needed to resolve.
• Provides technical assistance for the internal HPC employees.
• Contributes to team effort by accomplishing related results as needed.
• Works safely at all times and follows HPC safety policies, procedures and practices.
• Performs all other duties as assigned by management.
  
  

Education, Experience, And Skills Required

• Must have a high school diploma or have passed a GED test or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
• Enrollment in an accredited 2-4 year Post Secondary Technical Education Program, with a minimum of one semester completed.
• AA degree from a trade school preferred.
• Must have a valid Hawaii “Class 3” Driver’s License with a good driving record.
• Must have working knowledge of Word, Excel and Microsoft Office Suite.
• Demonstrate excellent communication skills both verbal and written.
• Ability to work in team environment and possess positive attitude.
• Ability to multitask and establish priorities.
• Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
  
  

Physical Demands

• Walking: Moves about on foot often through uneven terrain.
• Handling: Picks up items, helps or works with hands.
• Lifting: Up to 60lbs. Daily; frequent exertion.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position. If required to perform various functions of the job.
• Climbing: In and out of equipment and operated heavy equipment.
• Vision: Read work tickets, parts and service books.
• Talking: Communications by radio, phone, and in person.
• Sitting: Sits in equipment, vehicles, and at desk for long periods of time.
• Driving: Drives company vehicle to and from jobsites on the entire island.
  
  

Environmental

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Works indoors and outdoors with variations of temperature and weather conditions.
• Exposure: Foul odors, fumes and harsh substances.
  
  

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.