Rental Service Supervisor

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY: Under the direction of the Rental Service Manager and Director of Power Sales & Rentals, this position exists to ensure quality service repairs and processes by enforcing quality standards; supervising staff; managing fleet readiness.

Essential Functions

• Provides assistance with equipment commissioning and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians and other persons in a position to understand servicing.
• Achieves financial objectives by reviewing service work orders; scheduling expenditures; analyzing variances; initiating corrective actions, providing information for profit meetings.
• Maintains service staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Ensure production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.
• Assign daily and weekly work assignments.
• Provide after-hours trouble call support including receiving trouble call and dispatching technicians as required.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; develop training plans for each technician; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Protects employees and visitors by maintaining a safe a clean working environment.
• Maintains technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
  
  

Education, Experience, And Skills Required

• Must have a high school diploma or equivalent.
• A minimum of two to three years of experience in a management role perferred.
• Must have good communication skills and proper business etiquette.
• Ability to multitask and establish priorities.
• Ability to maintain organization in a changing environment.
• Ability to maintain flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
• Must have good working knowledge of MS Office programs.
• Must have a valid Hawaii Drivers’ License with a good driving record.
  
  

Physical Demands

• Walking and moving about on foot often up and down stairs.
• Handling: Seizes, helps or works with hands.
• Lifting: Raises or lowers miscellaneous paperwork.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position, if required to perform various functions of the job.
• Vision: Read paperwork, employment files and records on the computer.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk. Sits for long periods of time.
  
  

Environmental

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in an office environment.
  
  

Here’s What We Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $75,000-$85,000 annually
  
  

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.