Security Agent

The Security Agent is responsible for ensuring the safety and security of all guests, team members, and resort property. This role requires a strong presence throughout the resort, proactive monitoring of activities, and quick, professional response to any incidents or emergencies. The Security Agent acts as a representative of the resort’s commitment to guest safety, service excellence, and a welcoming environment.

Key Responsibilities

• Patrol resort grounds, guest areas, and employee facilities to maintain a safe and secure environment.
• Monitor surveillance cameras, alarms, and access points.
• Respond promptly to emergencies, medical situations, and guest or employee safety concerns.
• Investigate disturbances, thefts, accidents, or suspicious activities, documenting findings in detailed reports.
• Enforce resort policies and procedures while maintaining a professional and guest-friendly approach.
• Assist guests and staff with directions, lost items, or general inquiries.
• Collaborate with local law enforcement or emergency services as required.
• Maintain key and lock security protocols.
• Support fire and life safety programs, including drills and equipment inspections.
• Provide visible presence during events, peak hours, or high-profile guest visits.

Qualifications

• Previous security, law enforcement, or military experience preferred (hospitality environment a plus).
• Strong communication and interpersonal skills with a guest-service mindset.
• Ability to remain calm and professional under pressure.
• Knowledge of safety procedures, emergency response, and basic first aid/CPR (certification preferred).
• Physically able to stand, walk, and patrol for extended periods and respond quickly to emergencies.
• High school diploma or equivalent required; security training certification preferred.
• Must be available to work flexible shifts, including nights, weekends, and holidays.