Service Operations Coordinator

Description

Hawke was founded on the idea that every modern business needs a CMO-level expert to lead digital marketing efforts. We customize data-driven, performance-focused solutions to help launch, scale, and invigorate businesses of all sizes, industries, and revenue models. We’re shifting the agency paradigm by putting client success ahead of our own. We’ve been featured in Forbes, Entrepreneur, INC, Business Insider, and CNN, and we can boast clients such as Red Bull, Verizon, Evite (and many, many more). We work hard and collaborate to create our dynamic culture.

The Service Ops Coordinator at Hawke Media coordinates activities related to

onboarding, offboarding, and other transitions that take place within the client lifecycle. This role

is a facilitator in all ways, working closely with multiple departments such as finance, sales,

marketing, services, and operations to move clients through their most important milestones at

Hawke.

Qualifications

Responsibilities

• Coordinate onboarding activities for new and existing clients entering into their service
  
  

relationship with Hawke Media

• Facilitate account setup and account team assignment with service channel
  
  

leadership

• Coordinate onboarding and pre-onboarding calls
• Facilitate service preparation in the onboarding process by ensuring clients
  
  

complete their required onboarding materials and provide platform access on time

• Keep service launch plans up to date, managed through Hawke’s Project
  
  

Management channels

• Keep all parts of the onboarding process on time for each incoming client,
  
  

ensuring clients see value is being delivered early in their engagements

• Keep communication channels open between sales and service teams with regard
  
  

to new clients in our sales pipelines to aid resource planning

• Coordinate expert & client transitions from an administrative standpoint, ensuring account
  
  

assignments are updated and new team members are given access to the proper

resources for their new assignments

• Assist in keeping client data accurate and providing reports when necessary
• Review client disengagements for accurate information and track performance
  
  

discussions regarding lost clients

• Regularly Update client resource hubs (i.e., slack channels, file sharing, knowledge base,
  
  

etc.)

• Identify process gaps and work with leadership to outline and implement innovative
  
  

solutions

• Assist with other ad-hoc projects and team administration as needed, offering support to
  
  

the leadership team

Requirements

• 1-2 years of relevant work experience- Ability to communicate professionally both internally and externally
• High degree of personal organization skills
• Familiarity with Hubspot, PM Tool (ClickUp, Productive, Asana, Monday.com, etc), Slack,
  
  

and Google Drive

• Project Management experience preferred
  
  

What We Offer

• Competitive base salary
• Equity participation in select transactions.
• Health, dental, vision, and 401(k) with company match.
• A results-driven, entrepreneurial culture with high visibility to the CEO.